Complaints

This profile includes complaints for Eagle Rock Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Eagle Rock Management LLC

  1670 Old Country Rd Ste 227 Plainview, NY 11803-5033

• 

  Eagle Rock Properties

  53 Bayberry Rd Parkville, MD 21234

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 25, I applied for a studio apartment that was available on ****************************** website after confirming the apartment was available with office staff. The turnaround time was 72 hours. I waited and called for a status and was told nothing had been done with my application. I requested a callback but never got one. I called back again a few days later and was told the same thing. I drove by the office to speak with the manager. While I waited, the intern, *************************, told me the apartment had been rented. I asked what happened to my application and my $75 and was told nothing was processed yet. I sent two emails to the district manager requesting a refund but the district manager never responded. I attached the email I am requesting a refund of my $75 as they never did anything with my application. If they did, they never contacted me. So I in essence handed over $75 for an application and the company never did anything except pocket the money. This has to be illegal, unethical and fraudulent. Collecting application fees and never processing the application. Thanks!

  Business Response

  Date: 09/17/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced with your application process for the studio apartment at *********************

  I want to confirm that we have issued a full refund of the $75 application fee. We are deeply sorry for the delay and lack of communication that led to this situation. This is not reflective of our standard practices, and we understand how unacceptable this experience has been.

  Please know that we are taking your feedback seriously and are reviewing our procedures to ensure that such issues do not occur in the future. If there are any additional concerns or if you need further assistance, please feel free to contact us directly.

  Thank you for your patience, and we apologize again for the inconvenience.

  Customer Answer

  Date: 09/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be satisfactory to me once the funds are reflected in my bank account. 
  
  Sincerely,
  
  **********************
  
  
  
   
  
  

• Initial Complaint

  Date:06/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out an application for Ramblewood VIllage May 16th. Paid the ***** deposit for myself and then my brother paid the ***** deposit for his application. prior to applying we read the qualifications first to make sure we were aware of what was required. We both qualified based on the listed qualifications. After applying I had to follow up with the community because there was no communication for days, I spoke to someone named ***** who said my application was flagged because of a bankruptcy I had 3 years ago, I explained that the bankruptcy was closed, and how the qualifications stated as long as it was not open. Neitherless ***** required a guarantor from us. My goddaughter applied and we paid another *****. We were not pleased with the service we were receiving from *****, and it started to feel a little discriminatory as he began requesting W2 forms. It was never a requirement as long as you had paystubs. We sent an email to the Property Manager, *******, about how we felt we were being treated during this application process. We never heard back, but afterward, we received an email from ***** requesting the employment verification forms and rental verification forms. We emailed everything back on 05/25. ***** never replied to the email or communicated anything additional. On 05/29, I reached out to the office again for a status update and was informed that the application was sent to the corporate for a final decision, and that is what we were waiting on. We have spent a total of ****** on application fees for Ramblewood, and here we are 06/03 with still no decision. We are beginning to feel like this property just doesn't want to rent to us, and we would like a refund of the money we spent. Also, Corporate needs to take a look at the ratio of minority applications being approved versus caucasian and the time frame for the turn arounds of the approvals.

  Customer Answer

  Date: 06/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************