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Business Profile

Petroleum Oil

United Petroleum Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Petroleum Oil.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/26/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered oil at $3.89 a gallon over the phone On Tuesday. Their website says they lock in the prices for 7 days. They called the morning of the delivery and changed the price to $4.16 a gallon. When i called the office to speak to the owner ***** and tell him about the discrepancy he acknowledged the website and said he cant lock in a price cause they change so frequently hed loss money and he wont honor the original quote. His manager went on the website and removed the policy for lock in. And said it wasnt their policy. I told them i had a screenshot. He then said we havent locked in for a year. I said you took my credit card info and gave me a price a date and total amount. Thats a lock in. He said he doesnt have trucks out everyday so he cant lock in prices and i should be happy cause his prices are the cheapest. I said thats not the point. You quoted me on a price and then raised it 32 cents a gallon the day of and refuse to honor the agreed upon amount and erased your policy on your website after i spoke to your manager. He kept saying how his price is the cheapest and i should be happy with that. Cause hed lose money if he honored it. And i wasnt being understanding of his situation. Hes not being understanding of my situation. Thats was an a$78 difference in pricing and I received 17 gallons less oil. It is deceptive on his companys part. They never said the price isnt locked in and subject to change daily. Their website says the price is locked in for 7 days regardless of price changes.

    Customer Answer

    Date: 09/20/2022

    Better Business Bureau:

    At this time, I have not been contacted by United Petroleum Services Inc regarding complaint ID ********.

    Sincerely,

    ***************************

United Petroleum Services Inc. is NOT a BBB Accredited Business.

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