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Business Profile

Dating Services

edate.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dating Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for three months on this dating site and it won't let me prohibit it from signing up again. I had done it originally, but it is not showing that now .

    Business Response

    Date: 02/03/2025

    Dear BBB representative,A mailed copy of this complaint only reached me for the first time today, and no email about this complaint was ever received.  Please verify that you are still emailing us at the following email address::  **********************.comDear Ms. ********,We're sorry to hear you are having difficulties. We have reviewed your prior correspondence with us.  We can see that you emailed our Customer Support team several times between 10/21/2024 and 11/17/2024 about some seemingly unrelated matters concerning your profile zip code and adding photos (nothing billing related).  We replied to your emails but since 11/17/2024, no newer emails from you have been received and your profile using your aol email address is showing as having been permanently removed on your end.If you made a new profile, please provide the new email address you used so we can locate your new account and assist you.  The best way to reach out to us at any time as before is by using the Help/Contact Us page on the site/app or emailing us directly at [email protected].  We'll be glad to help you find any newer 2025 profile you might have made under another email address and ensure you get the time you paid for, with some bonus time for anything lost.Sincerely, eDate Customer Support Manager

    Customer Answer

    Date: 02/04/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    Anne M ********




edate.com is NOT a BBB Accredited Business.

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