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Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Apen Dental in Plattsburgh November 2022 to get new teeth thru dentures. I went thru all the cost and what my insurance didn't cover I qualified for a Dental First Credit Card for the remaining balance. I wanted the best looking teeth and I was willing to pay thats why I got the cc. Got my final teeth in November 2023 and paid off the cc. April 2024 they send me a bill for $1010. I called and was told there was a 2nd installment to pay. Why would I have a 2nd installment when my teeth had to be paid in full for me to get them plus they had already been paid in full in November 2022. The ladies there didn't have time to talk or listen. They were rude and then hung up on me. Theres not a number to contact a corporate office that wasn't Plattsburgh. So I'm filing this complaint.

    Business Response

    Date: 04/30/2024

    Hello, I am so sorry for your negative experience. I am having trouble locating your Aspen Dental account with the phone number and name you provided. Do you have your account number? If not, please provide your date of birth, and a phone number or email address that is associated with your Aspen Dental account so I can better assist you. Thank you so much!

    Customer Answer

    Date: 04/30/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and here are the items they requested 

    ###-###-####

    BOD ********

    **********************



    Regards,



    ******* *****








    Business Response

    Date: 05/02/2024

    May 2, 2024
    RE: Acknowledgment of Complaint Case No. 21641675
    Dear Sir/Madam,
    We are writing to acknowledge receipt of the complaint filed by ******* ***** regarding their experience at the Aspen Dental branded practice located in Plattsburgh, NY which is independently owned and operated by Aspen Dental Associates of Hudson Valley, PLLC.
    Upon receiving the complaint, the office that treated the patient will initiate an internal review of the issues raised. A team member from that office will then be reaching out directly to the patient within the next 5 business days to discuss the details of the complaint and work towards a mutually agreeable solution.
    We appreciate the Better Business Bureau's role in facilitating communication between consumers and businesses and take this matter seriously. Rest assured that we will make every effort to rectify the situation and provide a positive outcome for the patient.
    If you have additional questions, please do not hesitate to contact me. Thank you for your attention to this matter.
    Sincerely,
    Rebekah C******
    Rebekah C******
    Regulatory Relations Specialist
    Aspen Dental Management, Inc.
    On behalf of Aspen Dental Associates of Hudson Valley, PLLC

    Customer Answer

    Date: 05/02/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as they do try to get in contact with me. 



    Regards,


    ******* *****








Aspen Dental is NOT a BBB Accredited Business.

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