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Business Profile

Sports

Lake City Sports Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally went into this sports complex 2/18/23 for my stepson to get some practice for baseball. I was told it was cheaper to pay for A month rather than just a day pass. I agreed to pay for A (one) month which was $100. I was signed up for a membership that I never agreed to. My stepson decided to run track and not play baseball. I noticed a charge the following month and went in to the business in person to tell them I didn’t sign up for a recurring membership. I was assured it would be cancelled. I took them at their word and didn’t pay attention. Until this April and have been being charged monthly ever since I originally went there. Their records even show that the “membership” was only used one day. 2/18/23.

    I have tried handling things in house and civilly with this business but have been ignored and told there was no proof I wanted to cancel the recurring membership I didn’t agree to in the first place. I did not consent to this business to charge my card other than the one time. I’m not interested in a credit to an indoor baseball complex, a sport my son doesn’t play anymore.

    The company has been unprofessional and not present. They never gave hours that actual leadership is in house and the only employees you speak with are young adults that can’t fulfill any of the questions and disputes I have.

Lake City Sports Club is NOT a BBB Accredited Business.

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