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Business Profile

Mobile Dry Cleaning

Milestone Cleaners

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought item to be dry-cleaned on 11/10/23. Pickup was supposed to be 11/18/23. The charge was to be $39.95 for a standard sofa cover to be cleaned and pressed. There were no stains, spoilage, or need for cleaning. Just wanted freshening and pressing. This was explained to owner. He kept saying it was "so big". Went back after the 18th, the week of 20th before Thanksgiving, figured it would def be done. Nope. He told me another week and "it's so big". Came back a week later, same story. Came back the next week, same story. I finally got it on 12/21/23! I asked for a discount, considering all trips back n forth, and he never called to say it wasn't there. He stated he already gave me a discount, because his "bosses" said he should have charged me $49.95 instead of $39.95. So, they just put it to the side?! I said that's not a discount, that's a mistake on your part. I the said, so if I bring this back again, how long would it take? He said 1 week, because it would be $49.95 and no issues!!! Got a 10% discount. So it cost $35.95. got it home, unbelievable how bad it looked. It was wrinkled all over and had stains and pilling it didn't have before! Took pics. It's not the money, but the whole experience was outrageous and should be addressed by someone other than me. They obviously didn't care about me as a customer

Milestone Cleaners is NOT a BBB Accredited Business.

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