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Business Profile

Auto Repairs

Tri-County Auto Garage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my car there for repairs, was quoted a price and time. They said end of day, it took 6 days. The parts they were supposed to replace , they didn't. They charged me for a hour of work for a part that is literally right under the hood and has 2 8mm bolts to remove and replace. They also charged me almost 5x the cost of the part AND didn't even actually replace the part. My vehicle now stutters and makes a clicking noise from the part. They will NOT answer or return my phone calls !

    Business Response

    Date: 01/06/2025

    `BBB spoke to the business and the following was relayed: This complaint is completely false.  He came in, we gave him an estimate.  He accepted and told us to do the work.  We performed the work that we charged for, at LESS than the recommended retail labor rate.  And we absolutely replaced the parts that he paid for.  For example, to replace the Left Front Wheel Bearing on a ******* calls for a recommended 3 hours of Labor Alone.  We did the work he asked for, fixed his car with NEW parts and charged him Less than what industry standard recommends.   And he never called here once.  We called him and left messages but instead of calling us back he posted bad reviews with fake names. Therefore, No refund is applicable and no refund is being offered.      

    Business Response

    Date: 01/06/2025

    Here is a link to the inspection report from his vehicle, with photos including the code scan. The check engine and ABS lights were on. He has NOT attempted to call, or text (he is aware we can be text messaged as well, as he has replied to messages in the past) The vehicle set all monitors, including EVAP, and passed NY state inspection - meaning the vehicle is fixed. The part we replaced is the VENT valve, which is UNDER the vehicle, by the fuel tank on the canister. I did NOT charge him for diagnostics, which included roughly a half hour of smoke testing the EVAP system. The part under the hood is the PURGE valve, which is a different component. These valves are controlled with PWM (Pulse Width Modulation), on a duty cycle, and clicking is absolutely normal for them as they are a solenoid - they click when the engine control unit is commanding a duty cycle more than 0% and less than 100%, which is quite common. The vehicle drove normally on our test drive and while dad was driving it to set monitors for NY state inspection to pass. We have not been informed of any issues since. (link: *********************************************************************************)

Tri-County Auto Garage is NOT a BBB Accredited Business.

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