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Business Profile

Fitness Center

Crunch Port Chester

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my gym membership in person a the The Port Chester Crunch gym on March 18, 2024 due to medical issues. I turned in my pass and the manager confirmed with me by email that my membership was cancelled on that date. They did not cancel my membership and am getting charged monthly. I followed up in good faith by emails/phone calls to make sure the communication was clear and that my membership was cancelled. There has never been a resolution.It is May 23, 2024 and since my credit card does not allow payment from this vendor, I am now daily harassed with emails that my payment for my active membership has been declined. As a senior citizen and someone who is having ongoing medical procedures, I do not have the time or stamina to continue fighting with Crunch Fitness in order to stop their fraudulent billing attempts. The account was cancelled per the March 18, 2024 confirmation and I want this issue settled with no further contact from the Port Chester Crunch gym.

    Customer Answer

    Date: 06/17/2024

    Better Business Bureau:

    At this time, I have not been contacted by Crunch Port Chester regarding complaint ID ********.

    Sincerely,

    ****************

    Business Response

    Date: 11/22/2024

    Good Morning,

    Management Response:

    I just got off the phone with the member (10/31), I will be refunding her for the charges. 

    Thank you,

  • Initial Complaint

    Date:05/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my gym membership December 29, 2022. The Port Chester Crunch gym did not cancel my membership and I was still getting charged monthly. I sent documents where I requested to cancel my account numerous times and they do not cancel it. I called my credit card and asked them to not allow payment from this vendor. Now I receive daily emails that my payment for my active membership has been declined. I want the account cancelled and want no contact from the Port Chester Crunch gym.

    Business Response

    Date: 06/12/2023

    Dear *****,

    I hope this email finds you well. I am *********************, the general manager from Port Chester Crunch fitness. I understand that you have been facing issues with the cancellation of your gym membership, and I am here to assist you in resolving this matter.

    We apologize for any inconvenience caused by the delay in canceling your membership, despite your numerous requests. Your satisfaction is our priority, and we want to ensure a seamless resolution for you.

    To address and resolve this matter promptly, please let ** know a convenient time for a phone call or meeting. We would like to discuss your situation in detail and work towards resolving your account as per your request.

    We appreciate your patience throughout this process, and we want to assure you that we are committed to resolving this issue to your satisfaction. Your feedback is important to us, and we value you as a customer.

    Please feel free to provide your availability for a discussion, and we will make every effort to accommodate your schedule. We look forward to the opportunity to assist you further and find a suitable resolution.

    Thank you for your understanding.

    Sincerely,

    *********************
    General Manger
    Crunch Fitness | Port Chester

  • Initial Complaint

    Date:05/01/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to cancel my membership on April 30th, 2023. I was told that I needed to pay the Annual Fee of $59.99 in order to cancel the membership. My membership fees were automatically taken out from a credit card. When Crunch tried to take out the Annual Fee, my credit card company flagged this as fraudulent and did not allow the transaction to be completed. I asked the Manager ********************* when the fee was due, he informed me it was due the day before on April 29th. I tried to explain to him that I hadn't been using the gym, (which can be seen by when I scan in) and felt that paying an Annual Fee for a service that I'm not going to be using is ridiculous. Especially since the fee was due less then 24 hours before I was canceling the membership. I was told this is how things are and that nothing can be done about it. I expressed my frustration at the Crunch company policy and did not believe it is warranted to be paying an Annual Fee for something I am not using. The Annual Fee is something paid for the upcoming year and not the previous year. So basically I was forced to pay this Annual Fee in order to cancel the membership. Again, a fee that was due less then 24 hours before I tried to cancel for a service I will not be using. Therefore, I am asking that I be refunded the $59.99 that I was charged.

    Customer Answer

    Date: 05/17/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Could you please remove the complaint from your records?

    Sincerely,

    *********************



     

Crunch Port Chester is NOT a BBB Accredited Business.

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