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Business Profile

Auto Repair

Maximum Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Auto repairs "supposedly" done Feb. 2022.I was charged $1,500 for auto repairs at Maximum Auto on ******************. in **********************, **. When I got home, many dashboard lights came on. When I called the shop, I was told to bring it in. When I did, I was told I would be charged 2 hours labor to fix the problem with the lights. A mechanic there told me that a previous employee screwed the wrong light bulb into the socket and that is why the lights were all on. He also told me that was a four hundred dollar panel that was ruined in the process. Not long after, my oil light came on so I was forced to get an oil change at a different location. The owner of that shop told me the work from the invoice from Maximum Auto had several things on it that he was ****% sure were never done! I called the shop to inquire about this and was told my car was never there! I have the invoice from the supposed repairs. He never asked for the invoice number. The man I dealt with was so rude and not willing to hear me out. I have been going to this shop for many years but it was just sold as I brought my car in for these repairs. There are reviews on yelp that claim similar issues with the new ownership of this shop!

    Customer Answer

    Date: 08/11/2022

    Better Business Bureau:

    At this time, I have not been contacted by Maximum Automotive regarding complaint ID ********.

    Sincerely,

    *******************************

Maximum Automotive is NOT a BBB Accredited Business.

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