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Business Profile

Digital Media

The Powerline Group Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a product. Was charged. That same day I asked for a refund ** when I tried to to use it I wasn't able to access the phone I needed. That same day I asked for a refund here we are 30 days later a bunch or emails that I'm going to get refunded get contacted and nothing...

    Customer Answer

    Date: 09/12/2022

    Better Business Bureau:

    At this time, I have not been contacted by The Powerline Group Inc. regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have tried to get a refund for a product that did not do what said it would. They now just ignore me and have kept my $197.00.

    Business Response

    Date: 08/17/2022

    Hello ***, We have spoken several times and advised that you successfully installed the software with data currently in your dashboard.  We are sorry you are not completely satisfied, however, our support team is available 24/7 to assist you with your software.  As discussed, since the software was used, you are not eligible for a refund.  Keep in mind, your license key never expires and your software is for a lifetime.

    Customer Answer

    Date: 08/18/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
    The company has claimed that a refund was issued and would be 3-5 business days on more than one occasion. Then told me it had been escalated but still nothing.  
    *****************




     

    Business Response

    Date: 08/18/2022

    We have advised that since the software was successfully installed and used, you are not eligible for a refund.  Our support team is available to assist you further with your software.

    Customer Answer

    Date: 08/23/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I've been told twice a refund has been processed and also told I don't qualify. This company has to be stopped from ripping people off.

    *****************




     

  • Initial Complaint

    Date:08/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the beginning of May 2022 purchased their service for Approximately 30 $, but they charged me 143$. I canceled it immediately and they were promising me at least 15 times to do refund in 3-5days. 100% SCAM company. Bulshiting all the time.

  • Initial Complaint

    Date:07/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a product that claims to forward my messages and data to another phone number. Realized after buying it that I need to have access to my old phone which I didn't have, so I asked for a refund. Never activated the license key. Was told the refund would process within 3-5 business days and it never did. I keep getting told a bunch of stall tactics by ILF CUSTOMER SUPPORT representative *******************. I want help collecting my $143.83 from these people who sold me an unusable product

    Business Response

    Date: 07/25/2022

    After further review, we are able to see that this purchase is from 11/1/2021.   In addition to this being our of the refund request period, we are also able to see that indeed the license key was activated which makes you ineligible for a refund.

    Please keep in mind that your license key never expires and our support team is available 24/7 to assist you.

    Customer Answer

    Date: 07/25/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

     
     
    The response is not true. License key was never activated. Refund was first requested within thirty days of purchase.


    *********************

  • Initial Complaint

    Date:07/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this service and was chatged $148 after reading the instructions of how to get started i realized it was not as advertised and decided i couldn't use the service i contacted them leas then ******************************************************************************************** any way. I yold them it was not as advertised and i wanted a refund i was told i would get a fill refound in 3-5 business days. This was a month ago and ive contacted them 4 times and was told the same lie and still have not received my refund and am starting to fear they are going to start taking the subscription fees out on my credit card. I would like my refound.

    Business Response

    Date: 07/21/2022

    We apologize for the issue at hand, however, your subscription has been cancelled and you will not be billed.  Also, after further review, I am able to see that indeed you activated your license key while also activating the software.  Per the refund policy, if the license key is activated you are not eligible for a refund.  Please keep in mind that your license key never expires and you are eligible for free upgrades for a lifetime.  Our support team is available 24/7 to assist you with any installation questions.

    Customer Answer

    Date: 07/22/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     
     
    You false advertised the product and how it functions something you dont know untill you activate the key. This is the issue and i demaned the refund i was told i would get.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***********************




    Business Response

    Date: 08/02/2022

    The consumer is not eligible for a refund per the refund policy as the license key was activated

  • Initial Complaint

    Date:07/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Powerline group has been charging my credit card $29 per month and I have been trying to cancel for a year. Each time they promise they will refund the money and cancel. They don't. I have contacted by Phone, FB message and ******** I know I am not the only one because I see other trying to do the same on there. They are a group of scammers and, if you search for them, they are on every scamme'rs site.

    Business Response

    Date: 08/01/2022

    Can you please provide the email you requested a cancellation from?  please forward the information directly to: *************************************************.   I am more than happy to assist you with the cancellation, however, I am unable to locate any request with the email you provided.  Thank you!

    Customer Answer

    Date: 08/02/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

    The Powerline company only refunded one months' worth of payments that they took out this month. I have been trying to cancel from the beginning. They owe me 10 months of refunds totaling ****** and a letter of cancellation. Every person I spoke to said it would be handled immediately and it never was. Often, I would be disconnected in the middle of a call. They have my email as it was asked for repeatedly. It is ***************************** This needs to go to the attorney general as many other people are having the same problem as I am. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************************




     

    Business Response

    Date: 08/02/2022

    We requested you to reach out to the supervisor directly at: ************************************** for further assistance.  We are unable to continue to assist you on this platform.

    Customer Answer

    Date: 08/04/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I have requested cancellation but was charged again. Now they owe me 11 months worth of payments at ***** equaling $329.45. They need to be turned over to the Attorney General for review immediately. Please look at their social media. They are scamming Americans everywhere who have no recourse.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************************




     

  • Initial Complaint

    Date:07/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 2 I bought a product from auto forward the package cost was $29.99, after receiving receipt by email I was charged $143.86 after they added other charges. The same day I emailed them at ( ***************************************)for a refund and on June 3 they responded by email saying the refund was processed and I would receive funds in 3-5 days. I have been emailing them since and no refund yet, the email has a phone # that just tells you to email them on any concerns. The company runs under ********* line group but product is auto forward. Com they also have a different address on some emails the address is *************************************************************************************** and different people send the emails:Margaux Johnsons ******************* My refund request # that they provided is ****** & ******

    Customer Answer

    Date: 08/01/2022

    Better Business Bureau:

    At this time, I have not been contacted by The Powerline Group Inc. regarding complaint ID ********.

    Sincerely,

    ***************************

The Powerline Group Inc. is NOT a BBB Accredited Business.

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