Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company completed interior electrical work sometime around Winter 2021-Spring 2022. The contractor who hired them was taken off the job due to ongoing delays from electrical work that went unaddressed for the exterior of the home (garage needing power/lights and outside outlets on an outdoor deck). Contractor and I ended relationship amicably, understanding that electrical work payments for the work completed on the interiors were all up to date at the time of parting ways. In October 2022, my village made me aware that our permit was still open because a final electrical inspection had not been performed. I reached out to electrician to order final electrical inspection to learn that they are refusing alleging being owed moneys. Both the contractor who hired them and myself don't believe that to be the case... Since October 2022, we (the contractor and I) have been attempting to have JC Sullivan come forward with proof and the amount they are owed. They've refused our offers to connect and figure this out. Their only response is that they need "time to verify their records..." I have included screenshots of text messages proving all the attempts that have been made from October 2022 up until February 2023 inviting JC Sullivan to share specifics around their claims and find a respectful and fair solution. My home is in need of a final electrical inspection in order to receive a certificate of occupancy- not having one is irresponsible and poses an unnecessary liability to my home and family's safety. Please help.

  Business Response

  Date: 04/14/2023

  It was taken care of they owed us and contractor money they kicked contractor off job finished the job then selfs did wanted us to give inspection now they agreed to pay ** the **** they owe and we will get inspection done 

  Customer Answer

  Date: 04/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Still waiting for inspection to take place (as of 4/14/23). No date has been communicated.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 04/27/2023

  The homeowner kicked the contractor off the job 2 years ago and would not pay us then asked us for inspection paper we told him no until he paid what was owed then he called you guys right now he is paying the **** dollars he owes on Monday and will get the inspection paper so some times you guys should look into this before posting bad things about us he admitted he's mistakes to us but I guess not to you guys 

   

  Customer Answer

  Date: 05/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  We are not finished just yet. They have scheduled the inspection for today (May 4) but until that happens and we pass inspection this issue is still unresolved. We are moving in right direction.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************