We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garage Doors

Above and Beyond Doors, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ***************************** of Above and Beyond Garage Doors to repair my garage door. ******************** took a $300 deposit. ******************** failed to return to fix the door and failed to return phone messages/voice mails and text messages. He now refuses to return the down payment.

    Customer Answer

    Date: 06/02/2023

    Better Business Bureau:

    At this time, I have not been contacted by Above and Beyond Doors, Inc. regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June I contacted Above and Beyond Garage Doors (**********************************) with a request to replace my garage door opener.Please see my text message thread - Mehner2.png and Mehner2a.png. *****************************, owner of the company, was to come to perform the service on Friday, June 24, 2022. I sent him my name and address, along with the specifics of my request.After not arriving on Friday, we agreed that he would come on Saturday. We spoke on the phone on the morning of Saturday, June 25. He said he was going to buy the garage door opener, and come to my house within the hour. He also requested that I send him $200 to buy the unit, since he was short on cash. I sent this to him via Zelle from my bank account, which he accepted the same day - see ********png.He never came to my house that day, and I did not receive any contact from him over the weekend.After several attempts to call, I left him a voice mail message on Monday, June27, telling him I was cancelling this work and wanted my money refunded.He replied with an apology, and said he would return the $200 when he got home. This is the last communication I received from him.I have since submitted 3 requests for payment through Zelle. The first 2 expired, unopened, after 2 weeks. See Mehner3.pgn, Mehner4.png and Mehner5.png.I sent him several text messages requesting my refund, and they were unanswered as well.I appreciate your assistance in this matter.

    Customer Answer

    Date: 08/23/2022

    Better Business Bureau:

    At this time, I have not been contacted by Above and Beyond Doors, Inc. regarding complaint ID ********.

    Sincerely,

    ***************************

Above and Beyond Doors, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.