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Business Profile

Remodel Contractors

Gio's Home Improvements, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodel Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 1, 2022 we entered into an agreement to purchase and install front and storm door for my son and daughter in law's home in *************. I gave $1000.00 as a deposit to *****(Owner) to get started by meeting with my daughter in law and reviewing what doors she was looking to have installed. After they met on July 2nd he was to go and purchase the above mentioned doors that they discussed. As time went on he said he was having problems getting the doors. Both myself and my daughter in law kept trying to get ***** to return our calls as to status. he either did not return calls or when did said still not in stock. this went on for 3 months so at that time i finally did speak with him and told him to cancel the job and refund my $1000.00 deposit which he agreed to do. We changed contractors and within 4 weeks we had the new front and storm doors installed at their home. I have been trying to get my money back since september of 2022. He keeps telling me stories but i still have not recieved my money. Please assist. Thank you

  • Initial Complaint

    Date:09/16/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gio Home Improvement signed a contract stating that he would install a fence in our front yard by 6/30/21. We gave him a check on 6/9/21 for $3,500 for materials. He was unable to get our fence and has made several excuses. He returned $2,500 to us 3 months ago. Keeps telling ** he will return $1,000 any day now. ***************************** is a liar! That day never comes. We signed the contract 15 months ago! We are both retired and need the money. We did not authorize a loan! Will end complaint when paid in full!

    Customer Answer

    Date: 10/21/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************************



     

Gio's Home Improvements, Inc. is NOT a BBB Accredited Business.

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