Complaints

This profile includes complaints for Blinds N' All, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Blinds N' All, Inc. has 3 locations, listed below.

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  Blinds N' All, Inc.

  1085 Route 112 Port Jefferson Station, NY 11776

• 

  Blinds N' All, Inc.

  1707 Middle Country Road Centereach, NY 11720

• 

  Blinds N' All, Inc.

  2363 Middle Country Road Centereach, NY 11720

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blinds N' All handled shades for virtually every window in my home. There were multiple errors: Originally, a shade covering a set of three windows at the front of the house was installed with a chain, not automated, like the rest of the windows in the house. This is not what we had agreed to, but the business decided to do it because "the set of windows were too big" for one automated shade. The business "fixed" their error by cutting the big shade into three smaller shades and made them automated, but now the windows are not completely covered, because each of the three individual shades is too small to cover its area. This needs to be corrected. Three shades in the house were installed in a way that does not allow the windows to open, blocking egress and creating a fire hazard. One of those three windows was subsequently "corrected" by the business, but in moving the shade from inset to above the window, it no longer covers the entire window. Furthermore, that shade -- in the bedroom, looking into the bathroom -- was supposed to be opaque. Instead, it is see-through, allowing people from the street to see through the bedroom area into the bathroom at night.The owner seems very nice. He has complimented the house and come back to correct an issue when the entire first floor stopped working entirely. But on multiple occasions, I was led to believe at least a handful of these items would be corrected (in a quasi-settlement in which I accepted other errors I'd live with). That only seems to have strung me along, since I wait several months each time for a replacement order and correction that never materializes.I'm trying this step with the BBB before getting another business to correct the errors and filing a small claims court case to recoup my loss.

  Business Response

  Date: 02/05/2024

  Good afternoon,

  It was a complete pleasure working with **** and his GC.  As ************** Stated, any and all matters that Blinds N' All was responsible for were taken care immediately, even service calls with motorization issues.  ************ call, we agreed to replace the Bedroom blind in the RD, we have no problem replacing that motorized Roller Shade for him, but I'm not quite sure of any other issues.  If **************, would like us to replace the Bedroom blind, at our expense and install, it would be our pleasure to take care of this matter for him.  Thank you.

   

  Best Regards,

  *****************************

  ************

  Customer Answer

  Date: 02/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  Assuming the company will replace the blind in the bedroom/office area, looking into the bathroom with an opaque shade that fully covers the window, and they will replace the set of three shades at the immediate front of the house (street side) so that it fully covers the window, I am OK with forgoing the remainder of the issues I presented.

  Sincerely,
  
  *******************