Complaints

This profile includes complaints for W.A.C Lighting Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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W.A.C Lighting Co. has 2 locations, listed below.

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  W.A.C Lighting Co.

  44 Harbor Park Drive Port Washington, NY 11050-4652

• 

  W.A.C. Lighting Co.

  168 Brea Canyon Rd. City of Industry, CA 91789

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased over $9,000 in WAC spotlights from Suffolk Designer Lighting in *********** approx 4 years ago. The lights have been failing over the years and are not working as designed. We noticed there was a warranty from the manufacturer and have been in contact with them for over 5 months now. Every time we call they put another stipulation in the way why they wont cover the (15) lights we want a replacement on. They keep making excuse after excuse. Finally 2 weeks ago their customer service **** said we will only replace with the original invoice nothing else is acceptable. We contacted our contractor who found the original proof of purchase. We sent this in and now WAC is saying oh sorry the company you bought them from went out of business so we cant help you. It is extremely poor service and they refuse to stand behind their written warranty. The warranty legally is with the manufacturer not the re seller. We are asking you to step in before we file suit in small claims court for failure to honor their written warranty. These lights internal components including the lamp are fully defective and do not work.

  Customer Answer

  Date: 05/15/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by W.A.C Lighting Co. regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

  Business Response

  Date: 05/24/2023

  The customer who filed the complaint had been pursuing a warranty replacement and the distributor who they purchased from was out of business, and had in fact purchased from a different distributor of ours, of which we had no record.  After some digging, we figured it out, I tried reaching out to the customer on Thursday 5/11 using the listed phone number and then by email on Monday 5/15 using the listed email.  I reached *** ****** – we talked through the issues at hand, and we agreed that I would ship him out replacement units.  I shipped out 25 trackheads (more than requested, to get ahead of any future issues) and issued return labels for the defective units. 
  
  The replacements shipped to him by *** tracking # ****************** on 5/18, delivered on 5/19 to the requested address. At this point – I believe the customer is satisfied with the resolution.  
  
  ****** ******* *** **
  Director of Sales Support