We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Maintenance

Phil's Auto Repair Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/2/23, I brought my **** ****** Tacoma in for a *** inspection sticker. It expired 4/23 and my engine light was on. **** looked @ sticker and said that will be 21 dollars, I paid him cash, but received no receipt. He said bring it back tomorrow and we'll take a look at it. I dropped it off Wednesday, 5/3/23 to find out that **** was now on vacation. I left my car there for 3 days and went back to pick it up on Friday, 5/5/23. ****'s shop helper, **** said he put a new part in it because my engine light would not go off and that I should drive it over the weekend to make sure the light does not come back on and then they could issue me a new sticker. **** gave me a bill that stated he removed and replaced *** valve for the amount of $534.59. I told ************************************ to this, that I recently had the *** valve replaced and that was the reason the engine light was on, and my computer code was p402/ *** valve. I took my car home and told ********** would pay the bill if the light remained off. I returned on Monday, May 8,2023 and the engine light came back on Saturday, 5/9/23. I was told that the part could have been a faulty part even though the part was new and recently installed. So, they did another test and said it was possible that my valves were sticking. So, they sent me home with my car and a valve gage attached to my engine to see if my valves were sticking and told me to drive it around for another weekend and bring it back the following Monday, 5/15/23. Saturday, 5/13/23, the light came back on. When I returned on Monday, 5/15/23 for the valve gage to be removed, **** said it could be the computer and it would cost about $100.00 at the junk yard and if I wanted to search for one. I said no you finish the job. So, I left with my car. Later, **** told me he called the dealership who said it would be about $1,000 but it wasn't available. I paid the bill in October 2023 even though there was no resolution, and the light was still on. I went to another mechanic who fixed the problem with an Original ****** part. This mechanic said the part they removed was NOT an original ****** part and that could be why the light would not go off.

Phil's Auto Repair Shop is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.