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Business Profile

Bed and Breakfast

Best Western Plus The Inn and Suites at the Falls

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Patricia L

    Date: 10/30/2023

    While we were excited to stay here, this stay left us in dismay. We booked three rooms spending over $1,500 for three days and were appalled by this visit. One room was beyond a health hazard and the management team did not do enough to rectify the situation in a timely manner. The guest staying in room 109 has severe health issues and was met with unimaginable cigarette stench to the point of nausea and vomiting. The guest was visibly sick and once throwing up in the bathroom, she found black mold in the ceiling. She was unable to stay in that room for the night and the hotel staff did nothing. ***** she had a friend to stay with for that night. The hotel staff gave her a hard time the next day about changing her room and wanted to put her into the room next to that same room until she fought for another room. This kind of treatment is unacceptable since all three rooms were paid for equally and significantly different. The hotel staff did not want to make any adjustments to the price even though guest did not utilize the room for the night. This place is overcharging and is money hungry and is jeopardizing the health of people for it. This kind of treatment is exactly why we will not be returning.

Best Western Plus The Inn and Suites at the Falls is NOT a BBB Accredited Business.

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