We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order 6.27.24, *** indicated my order was left at an access point. I went there and was advised my package was not there. On the tracing number the last update was that it was left at that location. I reached out to ******* 7.11.24 who opened a case with *** due to the fact they confirmed it was delivered to the drop off location they closed my case 1 day after my complaint on 7.12.24. I'm not sure how much investigating they got done in one day but that was the result. Between ******* and *** no one can tell me who the package was given to. I contacted ******* again today 8.2.24 because I placed the order through them and not *** so they should be helping me solve this issue. However, the response given was the same response that's getting us nowhere, it was delivered to the access point so they can do nothing. I would have to follow up with ***. An access point is not a direct delivery to me, it means nothing. I now had to contact to try to resolve this with ***. Of course it was very frustrating because their rep gave me the same responses ******* gave me. They look at the tracking number its easy for everyone to tell me it was left at that location however, no one has my signature or can prove that I actually received it. So what are they basing their answers on? I have never had an issue with *** leaving packages they decided to take it to that access point because it needed a signature which I did not provide since I never received it, the package was lost. I am responsible for paying over $400 for that order but neither company wants to take action and correct this issue and properly track and investigate. I keep getting the same bs responses that it was left there. Where is the signature proof of delivery? The delivery date provided by *** was 7/10/2024. I work in the city in the ***** a little over an hour from ************ to be, I was nowhere near my home to accept delivery and I can prove that with my work timesheet. Where is my package?

    Customer Answer

    Date: 08/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    UPS contacted me on Friday 8/2/24, to state my package was at the access point again. I went yesterday and finally received my packages which is what I wanted.


    Sincerely,

    *******************************



     


The UPS Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.