Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** Hudson Valley has not returned my 1000 deposit for a car decided not to purchase as it did not meet alll the options I wanted - Instead I went on to purchase the car from another *** dealership I asked *** - via email to issue me the refund of the deposit on May 20th 2025 - I still have not received refund - Please note that I never signed any agreements to purchase or finance the car - I nver drove or saw the car.

  Business Response

  Date: 06/02/2025

  Good Morning ,

  Please see below a refund of $1000 for *** ********** We have sent the customer an email with a copy of the receipt. Please let us know if anything else is needed. Thank you 

  
  ********************************************************************
  ************
  *** ** *** ****** ****** *
  ***** ********** ******** **
  ****** **** ******
  ******** *******
  **** ******* ************** *
  ***** ******* *********
  ******** *** ******
  ****** ** ***
  ***** *** ***********
  ******* ** ***** ***** * *********
  Customer Copy . We have sent the customer an email along with a copy of the receipt.

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *********
  
  
  
   
  
  

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/17/22 I took my 2015 *** to B** ** ****** ****** ******** ************ ** *****, for diagnostic (dx) testing. Printed results showed that the rear ***** JOINT was torn and should be replaced. At ***** miles, the *** service adviser thought this was odd since it is usually replaced at about ****** miles, but told it was best to replace it for $921. The repair was done. On 6/7/24 my car was taken to *** of ************ ******* ******* ** *****, for a dx test at ****** miles. I was told that it needs a rear UNIVERSAL FLEX JOINT aka ***** JOINT for $799.00 the same item that was supposed to have been replaced ***** miles earlier. The ***** mechanic stated that it must be replaced. It was badly torn and was the factory's original one that the car came with. I paid for the dx test. I was not satisfied with this report, so I took the car to EUROPEAN IMPORT REPAIR (EIR), *******, ** ***** a *** specialty repair shop. The car was examined, and the findings were the same as SA*** dx test results. the ***** JOINT was the factory original. I had it replaced at *** in ******* for $754.00 This means that ***** did not change the ***** JOINT on my car. On 7/17/24, I went into the ***** facility with my printout and receipts from ***** and *** respectively, and spoke with ****** ***** about the issue, she said the manager was out of the office and someone would call me on Mon 22nd. There was a missed call from an unknown #. It was from them, so I called the # twice and left a detailed message, but to date 8/7/24, no one has returned my call. The same company charged me $6.50 for service not rendered and I had to get the manager involved to refund my money. All receipts, dx test results are attached. Thank you

  Business Response

  Date: 04/21/2025

  Good afternoon,

  My name is ***** ****** and I investigated *** ************* concern.  We had replaced her Guibo/felx disc on the drive shaft previously. I spoke to the service advisor at *** of ************ and the manager at the independent work shop that had diagnosed that the disc required replacement again.  Both of the gentleman spoke to the technician that worked on the vehicle and could not unequivocally determine that the component had not been changed previously.  Our notes had stated that we returned the component that was taken out of her car when we worked on it.  I also learned that the unit that was replaced post our replacing it was also returned to *** ****************** I contacted her and she provided me with photo's of both units, where her notations as to which one was the one we replaced and which one was replaced afterwards.   The unit we replaced was definitively older, rusted and cracked more than the second unit.  Unfortunately the manufacturers replacement warranty on the unit we replaced had expired.  We are confident our technician installed a new guibo disc in her vehicle and unfortunately has significant wear since our replacing it.

  We respectfully state that the part was replaced and the failure is no result of our fault.

  Thank you

  ***** ******

  ******** ** ***** **********