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Business Profile

Packing Service

White Glove Moving & Delivery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Packing Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I met with **** on February 6th to get a quote on a move from ****************, ** to White Plains, **. He gave me a folder with all information including a price quote and business card. We scheduled February 15th at 9am. Two days before the move he called me to change the date because he had a higher paying job. I said I couldn't change dates. He confirmed 2/15 would still work for him but we would have to move it to 6am. At 5:15am on 2/15, **** called me to say he had to move to 1pm. Once 1pm came around, he told me between 3-4pm. Once 4ppm came, he told me 5pm. Once 5:15pm came around, he said 7:30pm. I told him that was too late and he wanted to pick my stuff up, leave it in the truck all night and deliver on 2/16. When I let him know that I was not comfortable with this, he got irritated, hung up on me, then proceeded to text me to tell me to find a new mover and he would mail my deposit to me. On 2/22, **** said that he mailed the check out to me. Since then, I still have not received my deposit and he will not answer my calls.

    Customer Answer

    Date: 03/31/2024

    Better Business Bureau:

    At this time, I have not been contacted by White Glove Moving & Delivery regarding complaint ID ********.

    Sincerely,

    ***************************

White Glove Moving & Delivery is NOT a BBB Accredited Business.

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