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Business Profile

Coin Dealers

National Collector's Mint, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Dealers.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company makes references to high precious metal coin releases from *******, but actually sells steel slugs with gold or silver plating. It is complete false phony advertising from crooks out of ********. There is a special h*** for these guys. There is no value to these coins.

    Business Response

    Date: 07/11/2025

    ********** ******* ********
    ********* *******
    *********** * ***** ****


    Dear BBB ********** ******* *********

    The person filing this complaint is not currently or has ever been a customer of our company.  What the person is referring to is an advertisement for Tribute Proofs.

    Tribute Proofs are a fantastic way to appreciate the beauty of extremely rare,expensive or hard-to-find coins.  Because many of Americas most famous and valuable coins are very rare and/or extremely expensive some exist only in museums most collectors never have a chance to see these numismatic masterpieces. 

    Thats why National Collectors Mint has created an extraordinary array of Tribute Proofs that recreate the beauty and detail of those original coins. 

    While these privately minted proofs have no monetary value, they do have tremendous collectible appeal.  Most are struck in bronze, then clad in 24 KT gold or .999 Pure Silver and are faithful in every detail to the original treasures they salute.  What better way to experience the glory of Americas most celebrated coins?

    National Collectors Mint is a nationally recognized US and ************ and collectibles company. For over 30 years, collectors around the world rely on National Collectors Mint as a trustworthy, reliable source of rare, beautiful and collectible numismatics.

    Sincerely,
    **** **********
    Customer Service Manager

  • Initial Complaint

    Date:02/13/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ***** for an item on 12/24 that was guaranteed to arrive within 4 weeks. That time has passed and now it has been 6 weeks without a word from National Collector's Mint. Where is the item that was promised? Why can't they fulfill my order as advertised? Unacceptable! If a potential customer is seeing this and is thinking of purchasing from National Collector's Mint, I highly recommend choosing a competitor. Save yourself the headache and who knows, you may actually receive what you've paid for!

    Business Response

    Date: 02/14/2025

    Dear ***** ******

    Thank you for your recent order with National Collectors Mint for the ***** 47th President
    Colorized $2 bill.

    Due to the popularity and overwhelming demand, the ***** colorized $2 bill orders were taking
    Longer than normal to process and ship.

    However,we did try to ship your order to you twice, but we are having a problem with your
    MasterCard card ending in ****.  MasterCard is declining your transaction. We did notify you of this by email.

    Please call our **************************** Monday through Friday, 9am to 6pm eastern
    at ************** and one of our associates will be happy to assist you in updating your order so we
    may get it shipped out to you.

    If you would prefer to pay by check or money order, please print and return this email along with
    your payment to:  
    National Collectors Mint, ****************************************************


    Best Regards,
    **** **********
    ******** ******* *******
    ********************************************* **********

    Customer Answer

    Date: 02/14/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    There are false statements in the company email. I was NOT notified by email of the payment decline. The only email communication I have received from them are the constant marketing emails. In fact, when I made the payment via their website, I was notified the payment was approved. This company really needs to fix their communication process with their customers. Anyway, I called in to pay the representative and he said 1-2 weeks, so Ill leave this complaint open until product is received. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***** ******




     

  • Initial Complaint

    Date:02/05/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They just charged me and I never hit submit on the order form. Refund my money I have no email for them. This is the only option that pops up in ****** search for National Mint Collections

    Business Response

    Date: 02/14/2024

    Dear **********************,

    We are sorry you had a hard time finding our **************** contact information on our website.

    In reviewing your order, it does show that the submit button was clicked,maybe accidentally? Either way, not to worry, a full refund has been submitted back to your **** card.

    Please note each bank that issues **** is different; some banks return the refund back in your account immediately; some banks can take up to ten (10)business days  before you see the refund reflected in your account. But please know we have issued a refund.

    Also, should you receive the tribute proof, please keep it with our compliments, no need to return it.

    If you have any additional questions or need further assistance, please do not hesitate to contact me directly in our **************** department, Monday through Friday from 9am to 6pm eastern time at ****************************.

    Best regards,
    *****************************
    **************** ************************************************************** ****

  • Initial Complaint

    Date:12/26/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw a commercial for National Collector's Mint and they were selling Uncirculated ****** Silver Dollars. I placed an order for 2 for a Christmas gift. When they were opened on Christmas, it was a shock. The coins look nothing like the commercial. They are dirty and even chipped. I called the customer service department to complain and they said I have to pay postage and purchase insurance on them to send them back and get a refund. They are obviously falsely advertising these coins and sending something completely different and then forcing the customer to pay shipping and insurance for a refund. After shipping and insurance it almost isn't even worth it to send back. I deserve a full refund and for them to pay shipping. I would actually prefer the coins in Uncirculated Brilliant Condition like the commercial shows. Here is the very misleading commercial. *******************************************

    Business Response

    Date: 12/27/2023

    Dear ******************,

    We are sorry to hear you are unhappy with the ******* you purchased. All orders are covered by our 60-day money back guarantee we will even reimburse you for the return postage, just provide a duplicate copy of the return postage receipt.

    Both the advertisement and website clearly state that these coins are in the range of Brilliant Uncirculated to Fine condition. Meaning the majority of the coins will be circulated. After all ******* were issued over 100 years ago and were issued to be spent like Quarters and Dimes are today so some will show more signs of wear and tear than others.

    We do highly recommend insuring the package when returning an item, this way if they are lost or damaged on their way back then the *********** is responsible for paying for them.

    When you take the package to the *********** to return, DO NOT SEAL the package yet.

    Tell the Postmaster that you want to send the package insured for the order total ($85.00) this way they will supply you with a tracking number.

    Then ask for a duplicate copy of the receipt showing how much it cost to send back place one copy inside the package and then seal it keep one copy for your records.

    Once received at the warehouse, a full refund for the order will be issued to your credit card the same day it is received and a reimbursement check for the postage will be sent to you, as we cannot refund your credit card more than what was charged.

    If you have any questions or need further information, please do not hesitate to contact me directly in our **************************** Monday through Friday,9am to 6pm eastern time at ****************************.

    Best wishes for the ************************************************************** Manager.



  • Initial Complaint

    Date:12/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my membership to ******************* on *********************** 3 days before the new bill year. They renewed the membership after I cancelled I think 5 days later. Charging me $72.14. Ive been reading that other people either had a hard time to cancel and some said its almost impossible to cancel! Ive since then message them that I canceled and also canceled again. They will not refund the money took from your account. Please look into this matter . Thank you ************

    Business Response

    Date: 12/04/2023

    This complaint is not for our company.

    Please redirect to the correct company.

  • Initial Complaint

    Date:04/25/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********** DO NOT GIVE THIS COMPANY MY PHONE NUMBER OR EMAIL ***********I received SEVERAL mail offers (AKA, JUNK MAIL) from these people. I ordered a coin from them. Now they won't stop sending me their **** junk mail!!! I told them to STOP, but they refuse!!!!!!!!!!!! I don't want anything to do with this company, now or forever!!!OUR MAILBOX BELONGS TO US!!!!!!!WE DECIDE WHAT GOES IN IT!!!!!!!!!!!!!!!!!!!!!!They refused to remove my name from their mailing lists!I hope you'll contact them (on our behalf) and instruct them to remove my name and address permanently from all their mailing lists. I know many people in ******* may be receiving these mail offers also. If you could stop it for us, then It's our hope and we pray, you'll be successful for all residents of *******.************ I'll not go to other places to get my wife off of their mailing lists. They sent this to her, and they can REMOVE it! ***************

    Business Response

    Date: 04/27/2023

    Dear ****************

    Thank you for contacting our customer service department.

    We are sorry for the inconvenience; in checking your account records unfortunately I do not see
    any previous removal requests But I have gone ahead and removed you from our lists.

    Please note it may take up to 60 days to completely cycle off of the mailing list as many
    of the mailers are pre-printed in advance, so there is a chance you may receive a few
    more mailings during that time period.But after 60 days you should receive no more mailings.
    If you need further assistance or have any additional question, please feel free to call me directly in our
    Customer ******************* Monday through Friday, 9am to 6pm eastern at **************, Ill be
    happy to assist you.

    *****************************
    Customer **********************************************
    **************.

  • Initial Complaint

    Date:03/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 6 2023 I thought they were worth or be worth something.

    Business Response

    Date: 04/10/2023

    Dear ****************,

    We are sorry for the confusion you had with your purchase.  The items you have ordered are advertised as privately minted Tributes to the original Buffalo coins.

    Tribute Proofs are a fantastic way to appreciate the beauty of extremely rare, expensive, or hard-to-find coins. Because many of ******** most famous and valuable coins are very rare and/or extremely expensive some exist only in museums most collectors never have a chance to see these numismatic masterpieces. 

    Thats why National Collectors Mint has created an extraordinary array of Tribute Proofs that recreate the beauty and detail of those original coins. While these privately minted proofs have no monetary value, they do have tremendous collectible appeal. Most are struck in bronze, then clad in 24 KT gold or **** Pure Silver and are faithful in every detail to the original treasures they salute. 

    All orders are covered by our 60-day moneyback guarantee, If for any reason you're not 100% delighted with anything you buy, simply return it within 60 days from the day you received it for a prompt exchange or refund of your purchase price.

    We do suggest when shipping back to consider an insured method (ie. US Mail Insured or ****** this way the carrier will supply you with a tracking number and if lost or damaged while in transit to us, they will be required to pay for the items.

    RETURN ADDRESS: *** ********** ******
                                         ******************
                                         *********** ** *****

    If you need further assistance or have any additional questions, please feel free to contact me directly in our **************************** Monday through Friday, 9am to 6pm eastern.  I can be reached at ****************************.

    Best ***************************************************************** Manager
    ********************, Inc.
    ********************

  • Initial Complaint

    Date:09/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We heard an ad on the ** for ****** Silver Dollars at.900 real silver which are in Brilliant Uncirculated to Fine condition. The charge was $ ***** plus $4.00 Shipping and Handling. We ordered 2 of them plus cases to store them in. When we received them, they were NOT in mint condition. One is very tarnished (black) on one part of one side and the rest has a dark tint on it. The second one is dark all over and both look as if they have been used. We were not pleased with the purchase and unfortulately because of illness in the family didn't get around to contacting them until after the 60 days (which is the time limit to return items). When I did contact them, they said that we could get exchange the items for what the order calls for,the brilliant uncirculated only at a higher price of $99.00. WHY would we exchange them for what we were SUPPOSED to get, but didn't at a higher price? File a Complaint against National Collector's Mint, Inc.: step 2 Step 1 Tell us about yourself completed Step 2 Tell us about your complaint not completed Step 3 Review and submit your complaint not completed Note: To help others evaluate this business your complaint details may be added to the Business Profile for this business on BBB.org.Please do not include any personally identifiable information, including credit card numbers or social security numbers, when you tell us about your problem. BBB may edit your complaint to protect the privacy rights of yourself and others.Did the issue occur within the last 12 months?Yes No Does your complaint involve a health issue or a health care provider?Yes No Tell Us About Your Problem Providing us with as much information as possible will make it easier for us to work to fgher price? Is this company a scam company just trying to take one's money for nothing? They are listed with a B- in the BBB, but are not BBB accredited.

    Business Response

    Date: 04/13/2023

    Dear ******************,

    We are following up on your past complaint with the BBB.  We hope that you are enjoying your replacement *******, and that our representative was able to explain the grading scale of coins when you spoke to them last October.

    Like you mentioned, our advertisement does state that these coins will be mostly in the range of Brilliant Uncirculated to Fine condition,a broad range of condition meaning that the majority of these coins will be circulated pieces, and some will show more signs of wear and tear than others.  After all Morgans were issued over 100 years ago to be spent like Quarters and Dimes are today.

    Again, we do hope that you are enjoying your replacements, and should you have any additional questions or need further information, please feel free to contact me directly in our **************************** Monday through Friday,9am to 6pm eastern time at **************.


    Best regards,

    *****************************
    Customer **************************************** ****
    **************.

National Collector's Mint, Inc. is NOT a BBB Accredited Business.

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