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Business Profile

Digital Media

Townsquare Media, Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Media.

Complaints

This profile includes complaints for Townsquare Media, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Townsquare Media, Inc has 6 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/27/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Townsquare Media agreed to develop and manage our website to include SEO and data tracking. After we switched over our URL and gave them total control, they insisted we needed to pay more for a sister company to do SEO. They provided no data or proof. They were extremely uncommunicative. Refused to do any improvements and almost bankrupted our company. We worked as quickly as we could to find a new provider, and once we switched Townsquare started to harass us for $28,947.00 We feel very much scammed in this situation since they did not provide even half of what was promised, and if we had not acted quickly they would have taken even more of our money and provided no online visiblity. They refuse to negotiate and have sent us to a collections agency.

      Customer Answer

      Date: 06/07/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** ******



       

    • Initial Complaint

      Date:08/05/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They ******* you with constant pressure to sign up, more than a dozen emails, another dozen text, and as many phone calls. But after reading the fine print I decided to opt out, I legally had three days to do so, under Maine law. I did in 36 hours. My $400 was repeatedly told would be returned. Now weeks have passed, and no one even responds or offers an update.

    • Initial Complaint

      Date:06/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business has not tried to resolve the problem, i have paid them over $1000 for web design services and they have not delivered the promised end goal of a website, I requested a refund for the initial ****** and instead they have an additional ****** pulled from my account on auto pay. I want to terminate any and all contracts with these scam artists and get a full refund.

      Customer Answer

      Date: 07/18/2024

      Better Business Bureau:

      At this time, I have not been contacted by Townsquare Media, Inc regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:01/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a digital marketing service from Townsquare Media. The cost was $197 a month for 3 months. I was unhappy with their service and did not renew their services. I was charged a 4th time and called to have it stopped and refunded. I was informed everything was all good. I was charged a 5th time. I called to Cancel and for a refund of payments 4 and 5. New charges have stopped but I have not received any refunds. I am told something different every time I speak with them about my refund status.

      Customer Answer

      Date: 01/27/2023

      Better Business Bureau:

      At this time, I have not been contacted by Townsquare Media, Inc regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Paid $300 for services I didn't receive in time frame they promised. They also left me hanging on 3 occasions when they told me to set a hour aside for appointment, but never called or reached out to reschedule. They refused to give me a refund.

    Townsquare Media, Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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