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Business Profile

Bakery

Sweet Treats Delight Bakery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 29th, 2022, my sister went into Sweet Treats Delight Bakery on my behalf to purchase my 21st birthday order. While she was there I even spoke to the lady, ****** to confirm my order. The order was supposed to consist of pull-apart strawberry vanilla cupcakes with filling as well and12 liquor shooters, she even showed it to my sister in her notes. The order was supposed to be ready at 1 pm on 8/6/22. She arrived at 1:10 pm and was told the cupcakes were being worked on. The cupcakes were not ready until 2:15 pm and additionally, they forgot the 12 liquor shooters until my sister let them know which was an additional wait. Later that day during my event when going to eat the cupcakes I noticed that I received plain vanilla cupcakes. I was promised strawberry vanilla cupcakes. I am fully aware that there was some miscommunication between the batter and the filling of the cupcakes. However, receiving something that I did not ask for based on their error is unfair to me. I went on to contact the business and let them know. After countless attempts of trying to contact the owner and being ignored. She never spoke to me directly and told her employee the best she can do for me is give me 36 dollars in store credit. With all due respect, I refuse to even go back into their establishment and buy or receive anything else from them. I paid a total of ****** dollars it shows that on the receipt that will be attached below. It was a split payment,106.60 was paid on a card and the rest was paid in cash. I was only asking for a partial refund due to the filling error and the batter on top of that.

    Customer Answer

    Date: 09/12/2022

    Better Business Bureau:

    At this time, I have not been contacted by Sweet Treats Delight Bakery regarding complaint ID ********.

    Sincerely,

    *******************

Sweet Treats Delight Bakery is NOT a BBB Accredited Business.

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