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Business Profile

Labeling

Sheet Labels Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Labeling.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on 7/8/24. I paid for 4 day processing. So my order should have shipped on 7/12/24. When I didn't receive a shipping notification on the 12th I called customer service and was informed my order wouldn't ship till the 17th. I explained that my customers needed my product by the 19th. I was told to send an email to support asking for a manager to review my order since only a manager could change the production order. On the 15th I called again and was told to email Rick. On the 16th I called again and was told by Rachel that Rick arranged for my order to ship on the 16th while I was on the phone with her. My order didn't ship till the 18th. I won't receive it till the afternoon of the 22nd. At this point I don't even need the labels because I lost the order because of not meeting the deadline. No manager ever contacted me. Rick never responded to me. I would at least like to get my money back and I hope to bring attention to the lack of customer service. Maybe if Rick's supervisor knew that he doesn't even respond to customers asking for resolution they would help him work toward change.

  • Initial Complaint

    Date:03/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a copy of the text I sent to Sheet Label. I was told by one of their represenatives to email this to their support email address. After three attempts, I notified them that I would seek resolution with the BBB if I did not receive a response. I have not had any response from them since. I am asking for 104.80 which was the cost of the order, plus 100.00 to go to the cost of a new printer that was damaged by their product for a total of 204.80. I also have multiple pictures that I sent them showing the damage done. So here is what I sent them:
     
    I had called Customer Support to troubleshoot issue with my order. The issue was that the split backing was coming off the full page label while in the printer. Your representative walked me through a procedure whereby the paper type was switched to "thick paper". The end result was that it made the situation worse, causing the label to wrap around fragile printer parts, causing them to snap off. This printer is now unusable. I doubt that it would be cost effective to try and repair it.

    Here is what I'm expecting: You refund me the full amount for the label material. (6 sheets were used) I recieve partial compensation for the cost of a new printer to be applied to a preprinted label order from you. I don't believe this is asking too much! I am attaching photos as well as a link to the printer.

    Amazon.com: ******* ********* Laser Multifunction Center : Office Products

Sheet Labels Inc is NOT a BBB Accredited Business.

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