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Business Profile

Maxillofacial

Northeast Surgical Specialists, PLLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Northeast Surgical Specialists, PLLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northeast Surgical Specialists, PLLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 6, I had to have two wisdom teeth extracted. I paid a $120 consultation fee which I was made to understand was not reimbursed by my insurance company and that was fine. On the day of service I had to pay out-of-pocket $620. I was told that was all I had to pay because I was in network and my insurance company covered the difference. On May 22 called Northeast surgical to see if they had processed my reimbursement check and it had not but they told me they would call me back. On June 7 I called again to see where the reimbursement check was because my insurance company told me that the electronic transfer had been already made to them on May 28. In the amount of $620. Once again, no one returned my call. I spoke with Bethany on June 7 and she told me she would get back to me and never did. On June 14 I called and spoke and she said I would only be getting a partial refund. I told her that is not what their office or my insurance company had told me and that I would like a breakdown when they sent out the check for $420 which is what they’re claiming I’m entitled to. I once again called my insurance company and they said that is not correct because again they are in network. I received the check today and the amount of $420 and would like to know where the $200 differences.

      Business Response

      Date: 07/16/2024

      Our office does not have a profile with the BBB. That being said, I have still contacted ********** in regards to this complaint and have followed up with her as well. I explained in detail the insurance explanation of benefits via email and have left two voicemails asking her to return my call to discuss. She has not gotten back to me so there is nothing else I can do at this time. Thank you!

    Northeast Surgical Specialists, PLLC is NOT a BBB Accredited Business.

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