Reviews
This profile includes reviews for DELLA Automotive, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 5 Customer Reviews
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Review fromAshley B
Date: 06/06/2024
1 starI took my vehicle to Della ***** today in Queensbury because yesterday my keys locked inside the car while it was running and I have my extended warranty through them. I went to pick my son up from daycare left the ac on and car running went back out to a locked car. The car shouldn’t lock with the keys in it. My ***** app on my phone wouldn’t work either to unlock the car so I figured maybe there was something wrong. I called ***** yesterday and made an appointment to bring it in this morning and they got me right in first thing. I went there and they provided me with a list of “issues” seen below totaling to almost 3k. This did not sit right with me considering just two and half weeks ago I had my car at ****** ***** for a full NYS inspection and it passed with flying colors. I called ****** ***** and told them what was going on and they insisted I bring it in because they wanted to look at it all again free of charge. They ran the same tests and looked at the vehicle and nothing that was told to me by Della was accurate. They checked everything on the list I was given at Della and again everything looked fine. The video Della ***** showed me of my car didn’t show me told me the Serpentine belt was dry rotted, my battery was in the red, and my breaks front and back were in the red. None of this was accurate or true.Review fromDonald T
Date: 09/25/2023
1 starI want to start this review by addressing the good, the salesman at Della ********** was excellent especially for being the only one at the dealership at the time and all of the employees have been friendly. however that's about all that has been good at this location. I had to wait almost two weeks to purchase the car (used 2017 **** *****) because it hadn't been through the shop yet by the time they listed it for sale and I agreed to purchase it. after purchasing it while driving home from the dealership the low coolant lamp came on and when parked I could smell coolant and saw some dripping from underneath. I purchased this car on August 23rd and it is now September 25th and it is still down in the shop being worked on for the same coolant leak. so I have been without the vehicle since I purchased it a month ago. Because it is an "Exotic" vehicle they needed to outsource to have the work done properly according to service and the tech working on it was out last week sick. I contacted them today and was told it should be done this week but I've been told that before so hopefully it is. I'm sure that if you buy a new or used ********** the experience might be better but if you buy a used European car like the dozens they sell, good luck.Review fromValencia M
Date: 07/14/2023
1 starValencia M
Date: 07/14/2023
Looking to purchase a used vehicle. No bank would accept the loan except one bank. When I called Della Honda to find out the status of the loan, I was told the previous statement, and then the young man I spoke to told me that I did not make enough money. I am a property owner with three other family members. In which case, the mortgage is split. The one bank offered an interest rate 17.86% for a monthly payment of about $ 750 something for a vehicle, fees, taxes $34,789. If I did not make enough income (over $85,000) due to my mortgage, then why would one bank even offer me to pay at a rate of 17.86% for monthly payment of $750 something. Their argument does not make sense. If the income was not enough, then no offer should have been make by any bank at all. I believe this experience is racially charge, and full of discrimination. Although the Senior Financial Representative presented himself in a polite disposition, the financial practices were not. As an African American women who is over 55 years of age, I can detect unfair practices that businesses utilize to exploit people, especially people of color. I do not recommend African Americans to go to this business.
DELLA Automotive, Inc
Date: 07/17/2023
Please contact Anthony at ###-###-####.DELLA Automotive, Inc
Date: 07/17/2023
Good Afternoon,
Banks determine the credit worthiness of applicants. Dealerships do not. The fact that the applicant's mortgage is "split" does not ensure a favorable approval or rate if there is not a signed lease in place and a proven payment history from the family members. An applicant's credit approval/rate is based on proven and contractual income.
The fact that only one bank would approve the application supports the offered rate. We want all our customers to have the lowest interest rates possible. But first, they need to qualify for the best rates.
We are in the business of assisting all customers regardless of gender, race or religion. Further comment is not necessary.
Ernie G******
DELLA North Platform Manager
###-###-####Review fromAndrea B
Date: 07/12/2023
1 starAndrea B
Date: 07/12/2023
I went with Della because that is where my family typically would go for their vehicles. This was a mistake. I was confident that I could get financing and consented to their staff running my credit once. I made it clear that I do. My credit was good until after the transaction I see SEVEN INQUIRIES on my ******** credit report all from that same day. I called to speak with Ryan W****** to see if this was a mistake. He tells me "oh we use a company called ***** **** that checks many lenders but only runs your credit once." Clearly this is false because my credit report shows 7 inquiries from that same day. I called ******** to tell this story and they deflect saying that I have to call company that ran my credit to have these extra inquiries removed. I even called to speak with the owner Christopher Della Bella who shrugged off my complaint saying the inquiries fall off in 2 years anyway. If that wasn't enough, Mr Della Bella emailed me a link to the ******** website regarding the duration of inquiries. These companies and their owners don't care about the customer and they think you're a sucker.
Nothing has been resolved and they don't care. **DELLA WILL DAMAGE YOUR CREDIT**
I also had the same experience as a complaint below from Stephen regarding an item labeled aftermarket. I also asked what it was for, the salesman said it was for appearance protection, and undercoating. I also wanted the $1,294 removed for this service. Yet they insisted it can't be removed/waived. This experience of buying a brand new vehicle left me feeling disgusted and used. I will never buy from them again and discourage everyone from going their again.
**AVOID DELLA AUTOMOTIVE**DELLA Automotive, Inc
Date: 07/14/2023
I'd like to try to work on this for you ******. Call me at ###-###-####. Ask to speak with Anthony.Review fromChris R
Date: 09/23/2022
1 starBeware of Della Toyota and this "family" of dealerships! The family of your nightmares. They cannot be trusted. Facts: Della did not inspect the used car we purchased from them in March and we had to bring the car back on MULTIPLE occasions before they (finally) fixed the brakes - and that cost us lots of time and money bringing it to them from out of state! Their (very) poor service was evidenced by their (ongoing) track record of shortcutting things.
They should have properly inspected and fixed the car BEFORE they sold it to us. We recently learned from a professional mechanic that the tires they had on the car when they sold it to us were unsafe (cracked between the treads) AND that the rear springs were broken (and had been for quite a long time). Also, the calipers are leaking! Della pushed this vehicle out the door - without fixing what needed fixing - at our expense! They said to bring it back to them AGAIN - and then wanted to charge me approx. $2,000 to fix the issues they NEVER inspected or addressed in the first place. They are unethical, so steer clear! They prey on their customers and are exactly what's bad with car dealerships.
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