We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tool Rental

Advance Rental Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tool Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 21, 2023, I rented a lift from advance rental. I reserved the 50 foot lift two days prior but they rented it to someone else despite our agreement and gave me a 45 foot lift. While hooking up my truck, I noticed they didn’t hook up the lights of the trailer. I asked if they worked and I was told that they do. Upon arriving to my customers home and unhooking the lift the emergency brake wasn’t working and the lift slid into my trailer hitch, I continue to set it up and it would not function properly because the outriggers would not level. In the meantime every time I set the lift up in their yard, it would slide around, tearing up my customers lawn and destroying their dog fence due to the lack of an emergency brake. I was told to bring the lift back due to it malfunctioning and they voided the sale. They gave me half off on my next rental, but refused to do anything about my customers yard saying it was not their fault so I rented the 50 foot lift from them and they said it would be ready on Friday and on Thursday they told me it will not be ready until Monday. So I picked it up on Monday and the trailer lights did not work on that lift either. As I was setting up the 50 foot lift in my customers yard a hydraulic line blew and an electrical short occurred so I had to return that lift as well that is when I found out that none of their equipment is inspected as per the law. I wrote them a bill for repairs to my customers yard and told them that I will be contacting OSHA as well as the Better Business Bureau. They said they will not be strong armed and treated the situation as if it were a joke I have now lost two full days of work due to their negligence and have to repair my customers yard and dog fence out of pocket. They do not maintain their equipment and they do not follow the law as far as getting their equipment inspected and keeping it maintained. They show a blatant disregard for their customer safety and refuse to maintain and inspect equipment.

    Business Response

    Date: 07/10/2023

    I have reviewed the customers concerns and am willing to reimburse him for materials and the labor to repair the lawn even though he should have recognized the damage it was doing to the lawn and protected it. Total of goodwill reimbursement would be $314.95. He did have 2 unfortunate issues and I am willing to work with him. His request for lost labor is not reasonable, therefore I will not be granting his request for lost labor reimbursement. He was not charged for the lift rentals due to the unfortunate events. 

Advance Rental Supply is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.