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Business Profile

Construction Services

Xterior Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    xterior solutions put new siding on our home October 2022. I went over the work with *****************************, operations manager, the day after they finished. There was a problem that all of the outdoor electrical fixtures (back porch, side porch, front porch, and garage)were not working. ******* agreed to pay to get them working. I have this in writing at two different times. I bought and paid for new fixtures. The electricians determined that the wires for the garage and those that were to go across the street for the barn had been put under the siding and new ones had to be installed. This was something we could not see when we did the punch list. It took a long time for the electricians to come to fix the lights (March 7, 2023). On April 20, 2023 I sent ************************* a letter requesting payment of $806.89 along with the invoices from ***************************. She did not respond. I sent a second letter May 9, 2023 reminding her she agreed to pay for the electric work and she has not responded. I would like Xterior Solutions to keep their agreement and pay for the damaged electric wiring ($806.89).

    Business Response

    Date: 06/07/2023

    We received your invoices from the electrician. A check for $758.89 has been put in the mail. Sorry for any inconvenience but, keep in mind that hidden electric wires are something that we could never prevent from getting damaged. Thanks. 

    Customer Answer

    Date: 06/07/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

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