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Business Profile

Laser Cosmetic Services

Deify Laser and Beauty Lounge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Cosmetic Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 8, 2023: I requested my subscription to be canceled and was advised that the manager would do it.

    Have not received any services at Deify since.

    January 3, 2024: called again because my subscription of $125 is still being charged to my account. The business confirmed they have notes stating my account should have been cancelled August 8, 2023. Said they would let the manager know for the cancel & even spoke about refunding me for August, September, October, November, December x $125.

    January 9, 2024: I have another charge of $125 for the subscription but it seems the vendor is trying to change their name on the charge like I would not notice - ******* ****** ***.”

    This business has refused to cancel my subscription even after completing at least 2 years with this company. They have continued to charge my account without me receiving any services from this business.

    I expect my subscription canceled and refunded $625. 

    Business Response

    Date: 01/28/2024

    My name is Lindsay, I am the manager of ********* ****** *** *** **** ***** ***** * ******** This is the first contact I have received about this client’s complaint. I am aware of her and the situation. It seems there may have been a glitch in our software system when deactivating her membership’s auto renew function. She is owed some refund, but the amount she is stating and the circumstances she describes are not accurate. I am out of the office at the moment, but will respond with supporting documents and will rectify the situation as soon as I am back in the office either Monday 1/29/24 or Tuesday 1/30/24.  Thank You 

    Customer Answer

    Date: 01/31/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
    I have attached showing my last appointment with deify was September. My communication, and history described in previous complaint was not incorrect and events were as described.  Attached is a copy of my bank statement showing I did not receive the amount in full I am owed, and am missing $125. I was only refunded 3 amounts, it should be Oct, Nov, Dec and Jan. Attached is cancellation history as well as appointment history.  I have not gotten a facial since Arica left the business and will reach out to her to find her exact quit date to prove further if necessary.  

    Regards, 

    ***** *****

    Business Response

    Date: 02/02/2024

    To Whom It May Concern; The consumers account was reviewed and it was found that she did have services payed for by her membership during the months of 8/2023 and 9/2023. The months that the autopay for her membership incorrectly continued in our system after it was marked deactivated were 10/2023, 11/2023, 12/2023, and 1/2024 at a cost of $125.00 per month for a total of $500.00. Each individual charge for these four months has been returned to the credit/debit card on her file that they were originally processed on. I have provided a document showing her completed visit history, a document confirming that her autopay membership has been correctly marked as deactivated, and documents showing that the returns for the months in question have been processed. In order to make 100% certain there is no continued glitch with the software resulting in subsequent charges we have removed the card information stored on her file and put her client account in an inactive mode. Documents supporting this have been provided as well. We apologize for the inconvenience.  

    Customer Answer

    Date: 02/02/2024

     
    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
    Thank you for rectifying the situation and refunding me the amount owed.  
    Regards, 

    ***** *****

Deify Laser and Beauty Lounge is NOT a BBB Accredited Business.

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