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Business Profile

General Contractor

Malcarne Contracting Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with this company for the installation of a heat pump for my upstairs and downstairs for the price of $26,238.60. I sent a check to this company for $13,238.60, which was what was required and the balance is due upon completion of the job. The job was started on 9/7/22 and was to be completed on either 9/13/22 or 9/14/22. I was told by the division manager, *************************, that if there was something that I was not happy with to let the workers know and it would be rectified. On 9/8/22, when I came home, I was not happy about the way the line was put through my linen closet and I informed the worker in charge and I also wanted the hole in the floor to be sealed, because I was having trouble with mice getting into my closet. Well, he said that I had no right to say anything to him and that he wasn't going to seal up the hole until after everything was done. So, I called ************************* and he, of course, sided with his worker. Then, the next day, 9/9/22, I was leaving to go back to work and he was working on the breaker box and wanted to know where the breaker was for my computer. So, I went down the basement and showed him and I just said that I hoped that I wouldn't have any problems with my computer when I got home. Then, I got a call from **** and he told me that this worker called him and said that he could not work in my house anymore. So, he told me that if I wanted the rest of the work completed, I would have to wait for a month to six weeks before he could get another work crew out to my house. When I agreed to go with this company, I was assured that this work would be done before the end of September. Now, it appears that I will be lucky to get it done before the end of October. I do not want to wait until the cold weather arrives. This company is going back on everything that I was promised and I don't understand why this person refuses to complete this job. I did not do anything to provoke him and it is very unprofessional.

    Customer Answer

    Date: 10/25/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Yes, the job was completed, but I am still not satisfied about the way I was treated. This company was very unprofessional because they let their employees walk off the job and I had to wait a month to have the work completed. I am still very angry about it and was told that this job would be done before the end of September. Well, the job was completed on October **********************************

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

    Customer Answer

    Date: 10/27/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.

    Malcarne HVAC has satisfied this complaint.



    Sincerely,



    ***** ********







     


Malcarne Contracting Inc. is BBB Accredited.

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