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Business Profile

Mobile Dry Cleaning

Classic Cleaners

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer for 10 years, spending over $2k on dry cleaning. I had noticed service quality decline under the new ownership 3 years ago - a shirt that was lost for a week then found, buttons missing or broken. But never again! I recently brought in a $90 sweater with a few oil stains for dry cleaning. The stains were removed but when I received the shirt back a new stain appeared that looked like a cleaning agent or chemical that was certainly not there when I dropped it off. The owner acknowledged that the damage was possibly related to the fact that he believed my sweater is suede (it is in fact 92% cotton, 8% elastane and is dry clean friendly per the label). The owner tried to remove the stain caused by Classic Cleaners, but was unsuccessful. He then told me I could get it removed for $40 through a special service they utilized. I refused given they had damaged my shirt with this stain and are liable to either give me a new sweater or absorb the cost to return my garment undamaged. The owner refused to rectify the situation unless I paid the $40 to remove the stain he had caused.

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