Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an 2016 **** Q3 on 4/11/2025. Less than two weeks after the purchase of the vehicle and alarm went off with the words Turn Off Engine, Oil Pressure is too low. I contacted the sales representative that helped me select the vehicle, I was directed to the ******************* I contacted the ****************** and was told the next availability would be in May. Not wanting to delay and cause any additional harm to the vehicle, I brought the car into a nearby **** dealership. After a diagnostic, I was informed that the engine oil was dirty and needed to be flushed and a new sensor. I agreed to have this service done. The vehicle seemed in good order for a few weeks. The previous indicator came back on. I brought it back into **** and was told that the car needed a complete teardown to get to the problem. At this point I contacted Queens Auto Mall to inquiry about either a replacement or sale of the vehicle. I spoke with **** the manager. He asked me to bring my car into their ************** in which I did. The mechanic did an oil change only. There were no other inspections done to the vehicle. I took the car around for a few spins to get a feel of the vehicle. After which I did not feel comfortable with the vehicle going forward. I explained this to ****, who stated that he recommends that I give the car another week to test if the issue came back. I have no doubts that the issue is continuing as an inspection was not done. I explained to **** that I would like to give the vehicle back. He pretended to come to an agreement with me while refusing to put his words I. Writing or to be recorded. I came to Queens Auto mall in good faith and was deceived by the company. I am seeking reimbursement of the total I paid for the vehicle.

  Business Response

  Date: 06/12/2025

  Please be advised that ** ******* bought the 2016 **** on April 11 2025 with  ***** miles on it. At the time of delivery the car had pass NY State inspection and it was in a good running condition. ** ******* took the car to an **** dealer on his own (Please have ** ******* provide a copy of the diagnosis from ****) On June 11 ** ******* brought the car to Queens Auto Mall and Queens Auto Mall paid to have the oil and filter replaced. After that the car was taken for a test drive and the car had no issues. 

  I spoke to **** the manager that spoke to ** ******* and the offer still stands for trading the car in.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this car dealership , bought a car, they helped me set up everything right then and there, license , ************************* I financed the ******* paid for my insurance. First payment to get the insurance started was $1,400, they gave me my insurance brokers information. a couple of months go by of a few $300 payments. by the third month i could not make the payment so I let the insurance broker know. he cut off my insurance. about a week later I was halfway able to get my insurance back on to get back on the road. he agreed to settle on a price of $400 paid him the $400 via zelle he sent me a PDF file with my renewal information, after a few more weeks going by my original phone broke and all my info was gone, while getting my other phone to work i contact the broker to be sure of having the file resent to me, from there he refuses to send me any information and demands for more money to be sent in order to do so. claiming he never renewed anything.. I kindly asked if there was a possibility for the mistreatment of a client if he'd just send the last payment of $400 made back and completely disregard the insurance policy , however from there he gets hostile & blocks all access from me and my girlfriend to contact him. This alarmed me so from there i decided to call the insurance themselves and they have told me that the whole situation is fraud and how he is not an actual broker. He registered my name and information on his own as a regular individual and his whole business is a fraud. We had then been informed by ***** from progressive that he does not work with nor for progressive. He used my information to start insurance , collect my money and dispute the charges for me to receive policy information , left me uninsured & broke. I went to the police station to make a report and was told that I have been wrongfully mislead this whole time. The lead of this is Queens Auto Mall. They're the lead scammers in disguise. Something has to be done.

  Business Response

  Date: 05/15/2025

  Please be advice that Queens Auto Mall *** is not an insurance broker and does not collect money for insurance for any outside broker. ** ***** bought a 2016 ****** Altima and gave a down payment to Queens Auto Mall *** in the amount of $5000 and that is on his Bill of sale.

  Queens Auto Mall *** did not collect any money for insurance from ** ***** or any other customer.

   

  Thanks

  **** *********

   

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get a insurance policy on this dealer and the broker that make my policy he make a fraud putting more people on my policy ending that I have to paid on the progressive company the amount of ******* when I only supposed to paid 288 monthly and they also cancel my policy on march 6 and he also took the 288 for the month of march

  Business Response

  Date: 05/12/2025

  Please be advice that Queens Auto Mall *** is not an insurance broker and did not sell a car to this person or has such a car in its inventory. If the customer bought a car from ********************** *** please provide 

  a sign bill of sale and we will look into it.

   

  Thanks

   

  **** *********

   

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The price was never disclosed to me prior to running my credit. The advertised price was not what was put on the contract and not disclosed there was a $5,000 discrepancy. When simply asked to remove the inquiry from my credit I was advised that they could not, which I know is false.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased vehicle from local dealership on 07/23 next day we notice that 07/24 I notice that the traction control light and abs light was on so drove to the dealership and ask to look at they told me that I need it to make an appointment i took vehicle back on 08/01 I was also told that day i need it to come back on 08/06 and they delete the code, unfortunately the light was back on 2 days later on I call the dealer and no answer, 08/08 I was involved on accident because of the issues with the traction control and brake system , I contact the dealer an ask what was done to the vehicle and they decline to provide me with any information i was ask to call my insurance instead the sale man just brush me off and decline to help , the manager decline to help with the information both were insulting to some extended discriminated, car was total by insurance company I am out of a car and 5000 down payment and the dealer wont answer me or respond my calls I was sold a lemon and they try to extended the lemon law by extending the appointments to repair the vehicle.

  Business Response

  Date: 08/16/2024

  Please be advised that MRS ***************** ***** bought the car on July 23rd with ***** miles on it. At the time of sale, the car had pass ******** state inspection, and it was in a good running condition. The day of the accident that the customer is referring to August 8 the car had ***** miles on it and that means she drove the car for 801 miles without any safety issues. 

  According to her statement the car went out of control in the highway, and she got into an accident. According to the customer no

  one was injured, and we are very happy for that.

  The customer should report the accident to the insurance and if they need help to repair the car, we are willing to help by

  referring them to a repair center where they get up to 20% discount.

   

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a vehicle from *************** in queens first day experience issues with it. Notified ******* took it back they said they fixed it. It broke does several days after had to take it to a shop to be repaired had problems getting ahold of the dealer, got it so I could take it to them, the vehicle is with them 3 weeks now with no assistance cant get ahold of any service, they refuse to give any transportation or take back the vehicle or exchange for a working vehicle, that is still under warranty and I cant get ahold of anyone at the dealer to assist with my purchase

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought a 2019 Ram **** there 92000miles,I saw an add on ******** for this car at $28,999 and I ended paying $32,995 plus extra fees around $4500 more.Will the sales guy showed me the truck and I saw some cosmetic nicks on the paint and he told me not to worry about it that they would have the truck touched up and serviced( oil change +brakes)before I take it home(sameday).he also told me that the car comes with a year warranty on engine and transmission from this dealership so I believed him and I avoided to take a closer look at the engine.After we singed the all the paper work and gave them $7000 down-payment they gave us lemon law papers where it states we are covered for 30 days or **** miles *** the end of the day the guys told us that they couldn't get the truck service and touched up .he suggested to take the car home and bring it in few days so they can do the work. When we took the car there it had an slightly enginge noise and told us they couldn't do any work because of the holidays they were short on staff that they will call us back but they never did it. When I finally got an appointment to get the truck serviced and mentioned about the engine noise Amid the Manager said the warranty has expired and refused to do any service on my truck eve when they know I was there to resolve the issue before the expire day and they weren't able to take action.These guy's are a fraud!This is not right!I hope they change their actions and get this issue resolved

  Business Response

  Date: 01/25/2023

  Please be advised that the customer and ********************** have come to an amicable agreement. Please see the attachment.

   

  Thanks

   

  Tell us why here...

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/12 I paid ******* dollars downpaiment,for buy a car.they denied refund my money.Hello, it all started when I bought a Jeep in this place, where I asked if I had any penalties if the vehicle had a problem and I wanted to return it, they told me that I had no charge, well after a week the vehicle is damaged while driving in the city It turned off completely, less it did not happen on the highways because it killed me and who was going with me, for this reason I decided to return the vehicle, but they do not want to return my money that I gave as a down payment, on top of that they dared to ask me for more money for My agent's paid taxes told me that it is a lie that he did not give them a ***** more, so be careful, they are scammers!

  Business Response

  Date: 09/27/2022

  Please be advised that the car was registered under the customer's name and sales taxes and registration was paid on the customers behalf. If the customer wants to buy another car we can 

  help him save the taxes and registration fees.  Please see copy of the registration issued by DMV.