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Business Profile

Customer Services

EXLBill.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Customer Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not recall when this actually began, but apparently, I agreed to this and am now having a recurring payment automatically come out of my checking account each month for $44. I have tried to contact the company by phone and no one will answer the phone. My primary request is to cancel the recurring payment. If I can get a refund, that would be a bonus.

    Business Response

    Date: 02/22/2023

    Hi *** *****,


    I have checked your account and you entered a raffle to win a Ninendo Switch, which included a trial to our budgetting software. It was clearly displayed on the website, the terms and conditions that you agreed to, as well as the confirmation email, that the trial will automatically recur at $44 a month when not canceled. I have now canceled your membership, so there will be no future charges. We also went ahead and refunded the charges for the last 6 months. This should reflect in your account within a couple of days.

    As for the phone number not answering, I have just tested the number and was successfully connected to a costumer service representative. Our team is available 24/7.

    Thank you.


    ****

  • Initial Complaint

    Date:10/14/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recived a email to pay one dollar for a ******** switch since that time I have been charger 44 dollars every month for some sort of subscription that i didn't aeree to. I've been trying to contact the business for some time now to cancel whatever it is that the ppl who are putting ppl into this sistema falsly .any help is appriciated .just want the account terminate and the money back thank you .

    Business Response

    Date: 10/18/2022

    Hello,

    It it written clearly on the website and terms and conditions that it automatically turns into a monthly recurring subscription when not canceled within 7 days.
    Also our support team is available 24/7 by phone and email so not sure why you say you have not been able to reach us.

    Either way, we have issued a refund for all the charges now, and it should reflect in your account within a couple of days. 

    ****

    Customer Answer

    Date: 10/19/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

EXLBill.com is NOT a BBB Accredited Business.

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