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Business Profile

Grocery Store

Western Beef

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Western Beef's headquarters and its corporate-owned locations. To view all corporate locations, see

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Western Beef has 24 locations, listed below.

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to this Western Beef 9/18/22 around 5pm and bought some chicken. When I got home, the chicken smelled sour and it was super slimy! Upon my discovery, I immediately looked for my receipt - which the cashier did not put in my bag - but I decided to go try my luck. When I got to the store, I informed the cashier of the situation, she then got manager ******* who insisted I needed a receipt to receive a refund. He then advised me to go to the back and get some more old meat to exchange for the old meat I brought back. The guy in the meat department opened up another pack for me to smell, and yes it was another old pack of meat.

    • Initial Complaint

      Date:09/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased oil from the Mineola Western beef over a month and a half ago. Upon arriving home and unloading the groceries there was quite a bit of spillage in my car. I realized after inspection that the spillage was from the seal of the oil ripped open. I immediately called the Western beef and requested a Replacement. I was told that the manager will refuse my change as I have already left the store. I asked the associate who answered the phone to let me speak to the manager. The associate put me on hold for over 25 minutes. When I called back to ask for the manager and complained that I had been on hold for 25 minutes when the initial answer was given to me within three minutes of the phone call, I was told that the manager was avoiding me. He did not want to speak to you Was what the associate said. I called corporate offices and was told to file a complaint which I did and it would be sent back to the store to rectify. I explained that would be wrong to do since the manager refused to speak to me when I called them the first time. They assured me that that manager will call me back and find an amicable resolution. I waited a week and called corporate offices back and was told There is someone else who handles this at this point and they will come in on Monday and will give me a call. It has been eight weeks since that conversation and I am still waiting for somebody to give me a call. At this point I Want anyone high within corporate offices to give me a call and explain why their managers refuse to speak to clients and why I still have not received a call.

    Western Beef is NOT a BBB Accredited Business.

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