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Business Profile

Silverware

Godinger

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a tennis tea mug from ************** in which Godinger was the distributor. Upon receiving my package, it was a football mug and not a tennis mug. I reaches out to *****. Com and neither of their phone or emails work. I then reach led out to Godinger and they confirmed being the distributor but will not take responsibility for sending the wrong items. They are extremely dismissive during our email conversation and refuse to bring resolve. I requested a refund and instructions to return the product but no one is willing to cooperate with my request. I am seeking support in resolving this issue.

    Customer Answer

    Date: 05/18/2025

    Better Business Bureau:

    At this time, I have not been contacted by Godinger regarding complaint ID ********.

    Sincerely,

    *** ****** *******

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A faulty product.I used it for Thanksgiving, it literally fell apart.I own two of the holders, which was purchased at *****, both did the exact same thing.Glass went everywhere!Glass went in the food, on my guest, what a horrible experience.The below issue has also been sent to *****.I contacted *********************:********************* Vice President of Merchandising | ******* and ************** The Godinger Group *********************************************************** Email: ************************************* Phone: ********************* I telephoned and emailed him several times over the last 3 weeks with no reply.I have sent pictures and a receipt as proof of purchase.

    Customer Answer

    Date: 01/09/2023

    Better Business Bureau:

    At this time, I have not been contacted by Godinger regarding complaint ID ********.

    Sincerely,

    *********************

    Customer Answer

    Date: 01/13/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Godinger has been resolved.


    Sincerely,

    *********************

  • Initial Complaint

    Date:10/13/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sold fake ******* made by Godinger. It was bought at ****.

Godinger is NOT a BBB Accredited Business.

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