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Business Profile

Hearing Assistive Devices

McGuire's Hearing Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

This profile includes complaints for McGuire's Hearing Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

McGuire's Hearing Centers has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • McGuire's Hearing Centers

      818 E Main St Riverhead, NY 11901-2563

    • McGuire's Hearing Centers

      475 E Main St Ste 112 Patchogue, NY 11772-3121

    • McGuire's Hearing Centers

      325 Meeting House Ln Bldg 1 Southampton, NY 11968-5087

    • McGuire's Hearing Centers

      1931 Williamsbridge Rd Bronx, NY 10461-1632

    • McGuire's Hearing Centers

      3400 Bainbridge Ave Greene Medical Arts Pavilion 3rd Floor Bronx, NY 10467-2404

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/22/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased hearing aids from McGuires with a 45 day return policy. I was willing to make the $6000 investment but found they were unusable - muffled speech, tinny sound quality, and overwhelming extraneous noises that could not be filtered out. I was initiallly told that my "brain had to adjust" and that a "brain adjustment" could take weeks. I went back and forth for "adjustments" that resolved nothing. Now I find they did not follow accepted protocol for setting a base decibel level which could cause the issues I had. Moreover, the office was open only 4 days a week and was so booked that I often had to wait two weeks for an appointment - while the clock was running. The hearing aids were absolutely unusable and I finally lost patience. I was told that the main office would contact me to discuss. Instead, on Saturday July 9 2022 I received a nasty, threatening letter from the ********** ******************** saying I could return them for a refund less 10%, with a deadine of July 10, the next day Sunday, to return them. It was virtually impossible to meet his deadline and I believe this was deliberate since the letter was written on June 29 and not mailed until 4:35 on July 1 (see tracking), which was the beginning of the July 4 weekend. On Monday July 11 I returned the hearing aids certified and overnight as instructed and sent a letter to him directly. The hearing aids were delivered on July 12; they refused to sign for them but they were received (see tracking). The letter, also overnighted, was delivered on July 13.************ still did not respond so I sent a followup email on July 15, recapping the events and including an email from a therapist regarding my inability to have a conversation. I gave an end date of July 20 to return my money. There has been no response from ******************* and no refund. *********** has not honored his own agreement and negotiated in bad faith. I am a senior citizen and $6000 is significant; I need to buy other hearing aids asap.

      Customer Answer

      Date: 07/22/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

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