Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased sliced almonds from Oh Nuts.Upon opening one of the packages, I found a foreign object (a rubber finger).I called the company and sent them the pictures they requested.They never issued a refund; nor did they explain how the contamination took place.A subsequent letter to the owner of the company (with accompanying documents) went unanswered.

  Business Response

  Date: 02/20/2025

  Please be assured that we are dedicated to maintaining the highest standards of quality and cleanliness across all our products. Since we do not use this type of glove in our facility, we have already discussed the matter with our vendor. We kindly requested that you provide a photo of the label on the product box or bag to help us identify the specific batch, but we have not yet received this information. Without this, we have been unable to proceed with a resolution.
  I hope this clarifies our position.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product that was advertised showed bright colored gummy bears that were Kosher for passover. What arrived was gummy bears covered in white powder substance, with no ingredients listed on the package (and no ingredients listed on the website). I ate a few and had a severe allergic reaction. I called and no one answered, the voicemail was full. I emailed three times and received no response. I left reviews of the product and OH NUTS! has deleted/not approved of my reviews. No one has responded to my inquiry of ingredients. I now have two pounds of this product that I can not eat without having severe allergic reactions to, and my kid doesn't like. It isn't hard to list ingredients. I really don't understand why I can't seem to get anyone to respond to my inquiry. I ordered two pounds of the passover bear jellies, this was two orders of the one pound option, totaling in $15.18. Order number *******, placed on Feb 25th 2024 with the notation that OHNut! would mail my order on March 28th.

  Business Response

  Date: 06/17/2024

  Hi *****,

  This is very concerning. We take 100% responsibility for our products and never leave a customer hanging. Upon checking our system, we haven't received any communication from you on this order. I see you've been disappointed with Hot Cinnamon Gummy Bears in the past, and we issued a replacement for you right away. In this case, I suggest you send the email again to ********************************* so we can resolve this for you immediately.

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent Spoiled Apricots from Oh Nuts Amazon. Was told I would get a replacement. I have not heard from them in a week.

  Business Response

  Date: 05/15/2024

  This is very unfortunate. We do offer a 100% satisfaction guarantee. When dealing with Amazon orders there are some delays as we don't have control over those orders. We coordinate with our Amazon Reps to ensure that any issues are resolved to the customer's satisfaction.

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/14/23 bought ****# Case of Light Dried Hibiscus - Order #*******. 12/16/23 received package containing 4 4.5# bags & 1 1# bag totaling 19#, not ****# ordered. Next day tasted couple which were too sugary like candy. Others tasted & they agreed it was basically tasting sugar.I have purchased these previously on 12/2016, 1/2017, 2/2017, 1/2019, all being tart and not sweet-sugary. We loved them every time. Very disappointed and dissatisfied with this purchase.12/18/23 called ************ spoke with ****. Wanted replacement with the right product I have purchased before rather a refund. She said she'll contact me that day - no response. 12/20/23 called/spoke with someone else who said they're looking into it & will get back to me - no response. 12/26/23 called & spoke with ****** who said they're looking into it. Told her I would like a complete refund according to their "100% Satisfaction Guarantee" on their website **************************************************************************************. When they have the right product, I'll purchase it at that time. She said they could only credit to unopened packages. I said that's unacceptable according to their guarantee.Later 12/26/23 I wrote an email to ********************************* demanding a refund and received a reply from ********: "We are very sorry to hear about that you are not satisfied and wanted to speak with a manager. We investigated the matter and see that you ordered one time before in 2019. There can be several factors why the product tasted different years ago. The product does contain added sugar, as listed in the ingredients listed on the website.You may return any unopened bags for a refund.*******! Warehouse Attn: Returns *************************************************** Their records were wrong regarding my purchases as stated above.Attached are photos of 4 unopened bags & 1 opened bag, to taste, in the box. I would like a complete refund with an RMA and free return shipping.

  Customer Answer

  Date: 01/22/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Oh ! Nuts regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8, 2023, I purchased eight 9 ounce bags of rainbow candy coated chocolate chips to use for a Cosmic Brownie inspired cookie. The website advertised the colors as bright pink, bright green, light blue, dark blue, red, orange, and yellow. What I received was the wrong colors entirely. There was no pink at all, no bright green or light blue. They were all "primary" shades of red, orange, yellow, green and blue. I have called the company twice and talked to a different person each time. Both "***", and "********" told me to email them a picture of what I received which I did within 24 hours. Neither have gotten back to me. My most recent contact was with ******** 5 days ago. She assured me she would at least email me back and let me know she received my email. It seems this company is ignoring return requests to avoid refunds. I cannot use this item since it was falsely advertised and I just want to return and receive a refund.

  Business Response

  Date: 06/13/2023

  Hello,

  We have issued a return label. The product has since come back and we've issued a full refund.

  Feel free to let us know on any further concerns.

  Customer Answer

  Date: 06/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order (*******) with this business for the second time on 11/28/2022 which was received. Two of the products received in the order were found to be inedible when the sealed bags were opened for the first time. I had contacted the business by phone that day (12/23/2022) and was instructed to send photos of the bag labels by email. I did that and received a response on 12/27/2022 to which I replied. I had not heard back so I called back to follow up this month. The person I spoke with said they would check with *********************************** and call me back. When I received a call back I was told that I could return the products for a full refund. I inquired about a shipping label to be sent and was told they would not be sending one. In checking shipping rates with **** it is going to cost me 60% of the refund to ship 2 lbs of product back to this company. Their website says 'satisfaction guaranteed' and that they will do whatever it takes. ?? I would like to have a shipping label sent/emailed to me so that I can ship the product back for the full refund ($9.99 x 2), or just be issued the full refund as the dried fruit that I received (pears and peaches) are both inedible and have a foul odor, so I am not sure the use of sending them back.

  Business Response

  Date: 05/09/2023

  Hello,

  We apologize and believe there has been a misunderstanding. Your order was placed on 11/29/2022 and was received at your delivery address on 11/31/2022. According to your email sent to our team on 12/26/2022 we were informed that the Peach and Pears were very tasty and fresh however had a foul odor. This message was received 25 days after your package was received. We do guarantee 100% Satisfaction and therefore, despite our return policy of only accepting returns within 10 business days of order receipt, we offered to take your product back and issue a refund. At that point though, we no longer provide shipping labels as there is no reason to believe they were received that way 25 days earlier.

  I hope this explains and encourage you to check all products within several days of delivery so we can take responsibility for them and help you receive replacements and/or compensation.

  Customer Answer

  Date: 05/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   The business is lying to cover their tracks, and are obviously backing out of 'doing whatever it takes' to keep my business and making this a simple solution of the $20 refund that I would like BACK.  First of all, I called the business within ********************* December originally to complain.  The original email referenced that I sent on 12/23 (not 12/26) was requested to be sent by the business with pictures of the labels, and IN NO WAY DID I SAY THE PEACHES AND PEARS WERE TASTY AND FRESH HOWEVER HAS A FOUL ODOR.  I would recommend that the business say this statement out loud and see if it makes any sense.  Would you eat anything that had a foul odor?  Would anything that had a foul odor be fresh?  Wow!  In continuing, I sent the email to the business as requested, hoping to receive a response - that never happened.  I had to call the business to followup and that is when I started to get the impression they were tip-toeing around any kind of refund.  Most ******** businesses are reasonable at offering a full refund within 30 days from purchase.  I think getting in touch with business after 25 days is reasonable ESPECIALLY considering I had to wait 116 days for a response to this complaint.  I would venture that this business does not trust the freshness of their products if they only allow 10 days.  That's ridiculous!  And they have the nerve to tell me to check the products after receipt?  Again, wow!  Thank you for assuming that I did not.  These products were sealed and kept in the pantry.  Beyond making sure all products are there as ordered I'd say that's what most people do.  Would you ask anyone to open to break the seal of every single item stored in their pantry to ensure they are ok?  What would be the point of the pantry and buying to have short-term food storage?  I can assure you there is NO MISUNDERSTANDING ON MY PART.  All I want is my $20 back without losing 1/2 of it to shipping.  Their product was not received in an edible state and would like for them to take full responsibility for that.  I look forward to waiting an eternity for another reply.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 05/29/2023

  Hello,

  We have gone back and read all communication with you from mid-December. We have found the information already stated to be 100% confirmed. However, we will resolve this for you with a refund for the products you've been unhappy with so that you are satisfied.

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This transaction took place in March 2022, the customer service representative contacted me about a product they didnt have I asked to substitute the item for something else because it was out of stock. I asked about the rep who sent me the email they directed me to someone else he didnt take orders well. Instead of him substituting my item for something else he charged my account twice, when I asked him why didnt he just remove the item and place something else in the place of the item not in stock.He said it was gonna be corrected. Afterwards he began being rude so I decided to cancel my order because of the lack of respect given. He was rude and talking over me I feel you suppose to have great customer service skills when dealing with customers who are paying their money.I needed these items for my daughters Sweet 16 in April *************************** the $63.92 back but didnt give me my money of $61.01 when explained to the manager through email he wanted proof instead he decided to only give me the $63.92 but there was two separate transactions made to my card. I declined the box from ***** and explained to return to sender. Oh Nuts havent reached out to me about my refund and I think its wrong were now in December and I still didnt receive any information from the manager or anyone from this company. As I stated previously I will not order from this company ever but I deserve a refund of $61.01 back to my card

  Business Response

  Date: 05/09/2023

  Hello,

  We are so sorry to hear about your Oh! Nuts experience! At Oh! Nuts, we aim for our customer experience to be as sweet as the treats we share. We have since investigated the incident and have taken necessary action with our CS team members. Regarding the charges, we apologize for the confusion which could easily have been avoided. Your order total was initially at $63.92 which was instantly authorized on your charge card. When we substituted the missing item, the order total fell to $61.01, which is the charge that was actually processed. The order was then shipped and when we were asked to cancel the order, which was already in transit, we pulled the shipment back, and processed a refund on your card. We hope this will explain the duplicate transactions shown and encourage you to reach out with any questions in the future.

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently ordered a box of pecans form OH NUTS from the company. After receiving and opening, I quickly learned that they were state and not edible. I immediately called and after several attempts, I finally got someone on the p hone. I requested an immediate credit on my a9ccount because i feared that another replacement would yield the same result. We were told that it would be taken care of and to dispose of the nuts and a credit would go back to credit card account. No emails have been sent and we called today, Friday Dec 9 and now being told we were to send nuts back and after receiving them they would be credited. This has been utterly ridiculous and i will never order or recommend them again. At this point i am contacting my credit card company to deny and dispute charges. All we want is a refund for the nuts to my org method of payment. thank you,***************************** *********************** ********** order *******

  Business Response

  Date: 05/09/2023

  Hello,

  
  We are so sorry about your disappointment with our ***************** At Oh! Nuts we guarantee 100% Customer Satisfaction. With that, we need to pull back products that are stale upon arrival so we can test to see what components caused such quick deterioration. This was not to delay your refund. This was to help you and our future customers continue to receive 100% satisfactory product. We did send a label to return the product and promised a refund as soon as there was an initial scan on the return. The very day the return was processed, the refund was issued.

  Once again, we apologize if this was a very difficult task and hope you will take the opportunity to try our treats again.