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Business Profile

Auto Maintenance

My Friends A Mechanic

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had sent in my 2008 ****** **** to the service center 9/23/23 after speaking with the dealership that had sold me the vehicle just over a month ago. The vehicle fell within the 80 thousand mile lemon law warranty at just 60 thousand miles to fix a faulty water pump that had started to rattle. I replaced 2 components that did not result in the failure of the water pump but was given the option to split the cost due to replacing a belt and idler pulley and not being “OEM parts”. The charge was 900 dollars but I had to pay 450 for the service. After reaching out multiple times for a digital receipt stating the parts being bought and put on the vehicle after only a day to 2 days of work it was skipped over after dealer said he would have the service center send over list of parts and cost of each part. This did not happen till I went to pick up the vehicle. After arriving to the service center they had misplaced my set of keys and presented a hand written receipt of the parts replaced without part numbers. So no way to verify if they are genuine parts for the vehicle. And numerous repairs they did were poor and not up to mechanical specifications. They cut the coolant reservoir bracket in half and replaced with a screw that if fallen out could cause a catastrophic failure of the parts replaced and more! and also sawed off an engine mount used to stabilize the motor. They charged 100 dollars for a coolant refill and was below the minimum level allowed for coolant. They also lost the pulley cover on the passenger side that would be needed to access the engine and replaceable components. This is a sub par service and hope to come to a conclusion soon. Images will be provided of texts and call records of contact along with the “repairs” provided.

    Business Response

    Date: 10/13/2023

    This complaint was mostly about the dealership that sold the car to Mr. *****. We did repairs that were allowed by the dealership.  We never spoke to Mr. ***** so we were unaware of what he was requesting.  All of our receipts are handwritten. (we are old school). We do not put part numbers on our receipts unless requested. We did not know this was being requested as to never having communication with the customer.  When he came to pick up his car, he was picking it up from the dealership NOT our service center. The dealership had his keys and if they were not able to find them at the time that had nothing to do with us. Mechanical complaints:  We never "sawed off a motor mount".  Not exactly sure what he was looking at.  Coolant reservoir has been replaced. The reason for cutting the bracket was that the bolt was seized and would not come out. This goes back to what the dealership will pay to replace.   The access panel in the wheel well was broken when we went to do repairs, so it was not put back on. In good faith we did purchase a new one from the dealer and replaced it at no cost to the customer.  we use genuine part specific for each vehicle we work on. 

    Customer Answer

    Date: 10/18/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    ***** *****

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