Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a person with disabilities single mom I take care of three elderly, sick people I use my vehicle for these purposes medical needs daily seven days I went to this place and he sold me the vehicle under false pretenses. He claimed the vehicle was from an auction. It was in great shape. He offered to check it all out for a trip to Florida, that I never even took !he was under there and should’ve had knowledge of all the damage, I took it to ****** and they’re telling me it’s unsafe to drive and how did it even go through inspection this damage has been there and it’s very dangerous to drive it, I have used vehicle warranty but they will not cover most of these damages that are very serious due to rust decay. Break emergency does not work. It just flops around while I’m driving and all these issues were already there. I have had the truck since December 8 2022 I went to his shop with the paperwork from ****** and I recorded him again trying to say he can patch up and cover up the damage when he clearly knows it’s dangerous it needs to be replaced been this way for years he’s putting me in danger and I am a person with PTSD and other mental illnesses. I cannot function right knowing that I will have a bad accident. He knowingly passed the inspection knowing this vehicle wasn’t safe and he’s trying to say that I did all this damage and he will not fix it the right safe legal way, I would like an investigation done on his whole transaction. He doctored the paperwork. He kept my car and didn’t put it on the paperwork of the bill of sale. He told me verbally the day we saw the vehicle outside he would give me 500 for my car trade-in the day we did paperwork to sign for the truck. He ends up only offering me 200 at first he wasn’t mentioning it. He was just trying to keep it , when I signed my name on the title to my car, ******* ******* 09 he didn’t put the amount that he paid me for it so he’s not reporting any information on my vehicle. It wasn’t what I originally was told I would get for my vehicle there’s a lot more that is shady about the whole transaction and him selling me a dangerous vehicle and getting it illegally inspected and passed and sold to me and it’s only been months. I’ve only done one oil change. That’s the only maintenance that I have had to do and that’s because the truck was smoking and had no oil in it. I have a receipt from ********* to show that they did the oil change , they saw it was dry. ****** has now looked it all over and a big majority of the work calls way more than what I’m thinking this is worth I feel since the moment I went in there, he knew I was disabled he knew I was on Social Security and I speak , you can tell I have a low IQ he took advantage of me and I would really like help from someone also to help me through this process to advocate. I am a person with disabilities and need assistance to handle the situation. It is a burden on my life and my livelihood. My mental health is not doing well great because of what he has done and my safety and my family safety is very important right now especially with the exhaust smell .

  Customer Answer

  Date: 05/15/2023

  Yes Colons Auto Repair in Rochester NY I purchased the vehicle 

  

  Business Response

  Date: 05/31/2023

  BBB spoke to the owner of the business and the following was relayed: She bought the car 8 months ago.  She drove it all winter, we sold it to her 8 months ago.  Before any cars that I sell leave here, I do a full check and make sure they have new brakes, pads and routers, do an oil change and more.  It's a full check.  That was done when we sold this car 8 months ago.  She drove it all winter and then some other shop told her that she needed new rocker panels.  She called and told me this.  I told her to bring it in to me to take a look.  As soon as she got out of the car she was irate before I even said one word.  Long story short, just to try and end all of this I did offer to replace the rocker panel and I would pay for the parts and labor.  That is above and beyond and not something I had to do.  The car she bought 8 months ago had over 100,000 miles on it at the time of purchase and she drove it all winter for 8 months before I ever heard from her.  Now maybe she drove it for those 8 months without changing the oil and now the car is having problems because she didn't change the oil when she should of, I don't know.  But it had a new oil change when it was sold and everything was good.  As far as her trade in, she had an old car that was 3 different colors and not worth anything.  It was not part of the deal.  I told her, I can give you $200 for it because it's not worth anything more.  That's how that went, it was not part of the deal.  Bottom line, the car was sold to her 8 months ago, I did a full inspection like I do with every car I sell at that time and everything was fine.  When she came in irate about the rocker panel I went above and beyond and offered to repair at my cost as a good faith effort but I'm not going to go back and forth with her anymore.  If that's not good enough I will deal with it in court.