Complaints

This profile includes complaints for Benefit Resource LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Benefit Resource LLC

  Rochester, NY 14623-4301

• 

  Benefit Resource LLC

  PO Box 642 Willow Grove, PA 19090-0642

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I transitioned to COBRA via BRI Resources on August 19, 2024. I paid the August premium on August 19. It took BRI Resources until September 3 to reinstate my on my medical insurance BSBCIL even though I had advised BRI Resources that I had an urgent need for my medication prescription to be filled. As of today (9/5/24) I still am unable to use my prescription insurance bc it keeps getting declined. Every time I call BRI they tell me that the issue is with BSBCIL or CVS/Caremark but when I call them they both say its BRI. When I call BSBCIL and CVS/Caremark they are always helpful and on multiple occasions have called each other to try to work through the issue, however, since its a COBRA via BRI Resources issue they are unable to rectify the issue. I have called BRI Resources every weekday, multiple times a day, for the last 2 weeks since I was supposed to take an anti inflammatory medication on September 2 and currently have no medication since I can only get a months worth of medicine at a time. The list price of 2 shots is $1,500+ without insurance. It takes up to 60 mins to get someone from BRI on the phone and when I do every representative advises that this issue has been elevated and expedited yet there is still no resolution. I have been told that I will be called back, which only happened once and that person told me that tie issue had been resolved, which it hasn't. I have spent countless hours on the phone trying to get to a rep/talking to a rep. It usually ends with the rep saying they 'will see what else they can do', keeping me on hold for in indefinite amount of time then disconnecting me. I have paid my premiums and I need my medication and BRI Resources has taken my money and refuses to activate my prescription insurance. Please help!!

  Business Response

  Date: 09/10/2024

  BBB, 

  We apologize for the delay with Cobra coverage administered by BRI. The carrier got back to us this morning and has now updated the coverage to active status. 

  Thanks so much 

  Kyle P****** 

  PSD Sr Manager 

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in a commuter card program with ********** with my pervious employer where there was a deduction from my paycheck every pay period. They were supposed to send me the transit card by late July, which did not arrive, and I had to request another one. I finally received the card mid August and activated it. However, when I try to use the card, it does not work. I have $138.45 on my commuter card, and each time I try to use the card to load funds onto my transit balance the card is declined. I am consistently hung up on when I call the toll free number for assistance. It takes at least 5 tires before I can get through to someone that doesn't hang up on me. This is absolutely infuriating that it takes this much work to try to use my own money. I enrolled in the commuter transit program June 17, 2024. It is now September, and I still cannot use the funds.

  Business Response

  Date: 09/13/2024

  Dear *********, Your account shows you left your employer 7/19/2024. Commuter extension plans are no longer being offered due to IRS regulations. If you left your employer after 3/1/2024 you had until the end of the following month to use any and all funds. At the end of this period all funds are forfeit to the employer. Your card was first mailed out to you on 07/02/2024 and then again on 07/24/2024. This account closed on 09/01/2024 and unfortunately the funds were forfeited to the employer. If you need further assistance, please call ************** Monday through Friday from 8am to 8pm EST.

  Customer Answer

  Date: 09/17/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. The funds were not returned to my employer as they are not able to return those funds to me. In addition, I did not receive my commuter benefits card well into August. When I did receive my card, I spent many hours and days on the phone trying to get through to customer service. Benefit Resources needs to have a customer service phone number that actually works and doesn't repeatedly hang up on their customers. This company has wasted endless hours of my time while stealing $138.45 from me. 
  Regards,
  
  ********* **

  Business Response

  Date: 09/18/2024

  ********* ***  I do apologize, per IRS regulations your employer or BRI are unable to send these funds and they have been forfeited to the employer.  Thank you 

  Customer Answer

  Date: 09/23/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I did not receive my commuter benefits card until mid-August, which was the month after I left my employer. After receiving my card, I needed assistance but could not get through on their customer service line due to the tendency of their phone lines to hang up on their customers. It was through no fault of my own that I was not able to use the funds. 
  
  Regards, 
  
  ********* **

  Business Response

  Date: 10/11/2024

  under Tres. Reg. Section 1.132-9(b) Q/A -5 - An employer may only provide qualified transportation fringe benefits to individuals who are current employees at the time the benefits are provided.  Employers cannot continue providing qualified transportation fringe benefits to individuals who no longer are employees. This rule applies regardless of whether the benefits are provided in addition to an employee's regular compensation or under a compensation reduction agreement.  Benefit Resource provided notice to all employers who provided us an agreed upon date to terminate these benefits. If this was not terminated, we would be against IRS regulations and could be held liable for going against the IRS.  I do understand his frustration, but his funds were forfeited to his employer per IRS guidelines. 

  Customer Answer

  Date: 10/17/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I had spent countless hours trying to access my commuter benefit funds since I enrolled in the program. My commuter card finally arrived after I separated from my employer. Trying to access customer service through their toll free number is virtually impossible. It requires endless hours trying to navigate their phone tree run around and disconnections. Even their call back option hangs up immediately after answering the call. I lost my funds through no fault of my own. I was proactive in trying to gain access to those funds. BRI needs to acknowledge that I lost my funds due to their inaction, negligence, and ineffective customer service line. 
  Regards, 
  
  ********* **

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They turned off my Medical FSA card and ended my access to my funds in my account for paying qualified medical expenses. I have $507.95 on the card!
  Their contact info:
  *************************************** 
  Casey B****, Marketing Manager: **************************
  Email: ***************************************Phone* ***** ********, Monday - Friday, 8am - 8pm, EST

  Business Response

  Date: 09/09/2024

  *****,  Firstly I wanted to apologize for any trouble you have experienced with your FSA account administered by BRI. Upon investigation your employment was terminated on 8/2 and card access was then terminated on 8/9. Funds in your account could only be used for services already rendered, if not upon termination of employment your funds are subject to forfeiture per IRS guidelines. I do apologize for any inconvenience that this may cause and I would be happy to contact your employer if there is an error.  Thanks so much  Kyle P******  SR PSD Manager 

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim against my FSA (flexible spending account) which is managed by Benefits Resources with an office located in Rochester, NY.
  This process started in April 2023 and is still not resolved as of this date, 23AUG2024.
  My efforts to resolve this have been carefully recorded by me through out this process.
  Numerous calls (when I can get through) have been made with promises of calls back to me with.
  I have attempted to contact supervisors and managers to no avail.
  My sense of this situation now is that it may need attention from my lawyer.
  My preference is to get this resolved without legal representation being needed and I’m hoping the Rochester BBB can help.
  Please contact me as soon as possible regarding next steps (by the way, I have now been on hold with BRI for over one hour).

  Business Response

  Date: 09/10/2024

  BBB, 

  This issue has been resolved and we apologize for the delay. 

  Thanks so much 

  Kyle P****** 

  PSD Sr Manager 

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My employer sold the company to another company as of December 2023. They chose not to use Benefit Resource for their parking. I still had a balance of over $500 on my card and was told not to use it. I have been contracting Benefit Resource for a refund for many months and just get ignored. They keep escalating the issue but I never get a response. I recently send a certified letter to their 2 offices and have not heard back. I called today and keep getting passed and put on hold. They seem to want me to just go away. I call and get put on hold or message.....just being ignored constantly.

  Business Response

  Date: 08/20/2024

  ******,   Firstly I wanted to apologize for the experience you have had with your benefits administered by Benefit Resource. Based on our records an email was sent on 8/15 that states the following:   Thank you for taking my call today.  To recap our conversation, we see that the funds were re-directed to your correct account in Parking. Your former employer left the services of Benefit Resource, LLC. (BRI) on April 30, 2024.  According to the letter of termination, accountholders were allowed to use the account up to April 30, 2024. Any remaining funds left in the accounts were returned to the client once the account was reconciled.  We advise the accountholders of the terms of the agreement as we are obligated to follow the terms set by the employer, and we advise that you reach out to the employer with any further questions. It was a pleasure to speak with you today.  If you have any further concerns that I can assist you with, please let me know.  I apologize for the inconvenience this may cause, we cannot restore the funds due to IRS.  Kyle P******  Sr PSD Manager   

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was enrolled in a bi-monthly contribution to a transit card through the company I was working for at the time. I have since parted ways with the company but have been using my transit card to replenish my metro card regularly. I was recently informed that the $95 still on my transit card has been forfeited to Benefit Resource, LLC because I did not use all of the funds in time. I was NOT ever informed that this would happen even though Benefit Resource has my email address and physical address on file and have contacted numerous times using my email address regarding my account. I feel that Benefit Resource scammed me out of my hard earned money and purposefully did not inform me of the time sensitivity of my transit card so that they could keep my hard earned money.

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company’s website has been inaccessible for months with no ability to give realtime feedback. It forces the user to go to their mobile application that has low functionality and a poor user interface. You’re not able to see full transaction activity, including past requests for receipts. The mobile application has no place for you to request help or assistance.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My previous employers HSA was transferred to an individual HSA within Benefit Resource; however, in doing so, only half the money that was in my HSA was transferred over. Almost $6,000 is missing! I have been calling Benefit Resource almost every day for three weeks and keep getting pushed around, saying that they didn't lose $6,000 to the money is not lost, they just don't know where it is! They also are refusing to provide tax forms or statements that are necessary to transfer the other half of my money out of their shady business. At this point, they have lost $6,000 of mine and are holding the other $6,000 hostage. 

  Business Response

  Date: 06/17/2024

  Sarah,  Firstly I wanted to apologize for the issues you have experienced with your HSA account administered by BRI. Upon investigation due to your funds being held by a different bank, we sent screenshots of balance information and referred you to UMB for a final resolution. Please let me know if you still need assistance.   Thanks so much  Kyle P****** Member Services Sr Manager 

  Customer Answer

  Date: 06/17/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
  
  While it is great that Briweb has contacted UMB, they are still withholding tax forms and statements from my account.  
  
  Regards, 
  
  ***** *****

• Initial Complaint

  Date:05/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding the commuter benefits account associated with my previous employment, from which I separated on March 21, 2024.
  
  Upon my departure, I attempted to utilize the remaining balance on my commuter benefits debit card on multiple occasions without success. When I contacted their customer service line, I was informed that a new card would be issued to allow me to access and exhaust the funds remaining in my account.
  
  However, in a subsequent communication from the company, I was told that I only had one month after my termination date to use the balance, after which it would be forfeited. This purported policy was never clearly communicated to me previously.
  
  I did not receive adequate notice about this alleged forfeiture policy. As such, I officially requested that they issue me a new commuter benefits debit card to allow me to access and utilize the full remaining balance in my account pursuant to the plan documents and applicable regulations.
  
  They never replied by email or phone, and I lost more than $200 of my own money.

  Business Response

  Date: 06/17/2024

  Firstly I wanted to apologize for the issues you have experienced with your CEP plan administered by BRI. Upon investigation into your account the CEP plan with your employer was discontinued per IRS and legal guidelines, you should have received communication from your employer regarding the discontinuation of this plan and I apologize for the inconvenience that this has caused. Due to this plan being discontinued and guidelines of the IRS we would be unable to refund any unused funds at this time. Thank you Kyle P****** Member Services Sr Manager 

  Customer Answer

  Date: 06/18/2024

  Hi, the business has solved my problem with the above complaint. You can close it now. Thank you for your help.

  Best,

  *******

  
  
  
  
  
  
  

• Initial Complaint

  Date:05/16/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First thing. The Company is Benefit Resource Inc. Their letterhead shows an address in Omaha NE. PO Box 3850, Zip 68103-3850. On February 29, 2024, my wife's Health and Dental Insurance was terminated due to the fact that the Business (******* ******) closed their doors. My wife's insurance was covered under Cobra Retiree. I made a payment for March and April 2024 not knowing the Business - ******* ****** was terminating her Insurance. Each payment that was paid was in the amount of $812.79. The total is $1625.58 that I paid thinking my wife was covered. I contacted Benefit Resource and continue to get the run around. They did tell me a few times that I would receive a refund to my visa account (That is the account that a total of $1625.58 was withdrew from Benefit Resource). THE CASE NUMBER is ******** that BENEFIT RESOURCE provided to me. Each time I call them they say I will receive a refund in 10 to 14 days. As of today it's 13 days. I want them to reassure me that I will indeed get a refund. As stated I've called numerous times and all they say is, "We are waiting for an update", I don't know what that means. They don't explain. I then left a message with a Supervisor explaining the situation and have not received a call back. Benefit Resource Inc number is: ###-###-####. I will say that the employees at BRI were professional, etc but simply cannot provide me an answer as to when I will receive a refund. I'm tired of calling and not given an answer to my question. I want BRI to contact me and tell me exactly when I will receive a refund. I've been told that I will get a refund however, each time I call they say, "We are waiting for an Update". That's not good enough. Please keep in mind that I have not received a phone call from any Supervisor. Thank you BBB for your time. It's bad enough that the Cobra Retiree insurance was terminated but it's also bad that I am still waiting for a refund. An insurance agent friend told me this is considered, "Unearned Premiums".

  Business Response

  Date: 06/17/2024

  Firstly, I wanted to apologize for the difficulties you have faced with your COBRA benefits administered by BRI. Upon investigation, ******* ****** Group Health Benefits Plan originally intended to drop group health coverage as of 3/31/24, which was what was reported to BRI and processed. It was later brought to our attention that the carriers in fact dropped coverage on 2/29 due to lack of payment by the employer for the group policy.  All March premiums collected by BRI were remitted to the employer and it is their responsibility to refund that payment to their Qualified Beneficiaries.   Any April premiums have been refunded directly to participants by BRI. We apologize for the difficulties this has caused and if you have any additional concerns, please let us know. thank you Kyle P****** Member Services Sr Manager

  Customer Answer

  Date: 06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.   Why would BRI send my money to a company (******* ******) that is in bankruptcy rather than send me the refund for the month of March? I received a refund from BRI for the month of April, however, BRI should have sent me the March refund ($812.79) and not some company (******* ****** that has filed bankruptcy). I had created a case number with BRI requesting a refund for March and April. There's no reason whatsoever to send ******* ****** my March refund - it's negligence what BRI has done. The BRI case number is ********. BRI has know for months that I created this case number with them to receive a refund for March and April. I insist that BRI send me my March refund quickly. ******* ****** terminated the Cobra Insurance for my wife back on February 29, 2024. I sent BRI a March and April premiums and I insist BRI refund me the March premium just like they did for April.
  Regards,
  
  ****** *****  

  Business Response

  Date: 10/14/2024

  Mr *****,   Firstly, I wanted to apologize for the difficulties you have faced with your COBRA benefits administered by BRI. Upon investigation ******* ****** Group Health Benefits Plan has dropped coverage as of 3/31/24. Due to legal action all March premiums will be refunded by your employer, and you should have already been refunded for April premiums. It does look like all credits have been issued at this time. We apologize for the difficulties this has caused, if you have any additional concerns, please let us know.  thank you  Kyle P******  Member Services Sr Manager 

  Customer Answer

  Date: 10/14/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  With all due respect to Kyle P******, the information he provided is incorrect. On September 2, 2024 I sent Kyle P***** a 5 page letter of information that clearly states the following: 1- ******* ****** cancelled the Health Insurance on 2/29/24, not 3/31/24.as Kyle states. I sent Kyle P****** the letter from *** *******, owner of ******* ****** detailing that BRI must refund all Health Insurance premiums to myself and other ******* ********s and those Retired who had COBRA. I did receive a refund for April ($812) but never received the March refund in the amount of ($812). Again, Kyle P****** should be in receipt of the 5 page letter I sent him on Sept. 2, 2024. 2 - I created a Case Number with BRI in April (Case Number ********) which stated that *** *******, owner of ******* ****** is to "refund" all Health Insurance refunds to me and others that had COBRA. Please note that I made the March and April payment to BRI and only received April's refund. Kyle P****** can easily view the BRI Case Number and see that I made numerous calls to BRI asking for March and April refunds. Again I did receive April's refund but not March. When was the exact date that that BRI Case Number ******** was opened by me and when did BRI send ******* ****** my March refund??? That refund is suppose to go to me. I've been patiently waiting for BRI to do the right thing and refund me the March premium I paid on time to them.  It's getting to a point that I will have to take other measures to receive my refund from BRI. I'm sure BRI would not care to go through a lengthy conflict battle.  Lastly and as mentioned, I sent Kyle P***** 5 pages of information that clearly states that BRI is to pay me my refund.  That 5 page letter was sent on September 2 and he should be in possession of that letter. 
  
  Regards, 
  
  ****** *****

  Customer Answer

  Date: 10/15/2024

  It is Impossible to contact the recent Employer. They do not answer. I asked two questions in my previous response to Kyle P****** (BRI). I'll ask them again for the last time. 1 - When was the BRI Case number entered? Case # ******** 2 - When did BRI send a check/money (My March refund) to ******* ******? Date and time. As per the Letter from ******* ****** to all employees and To BRI, it clearly states that "ALL" refunds are to be sent from BRI to employee(s). I'd like Kyle P****** to explain what he doesn't understand about the letter sent by *** *******? BRI messed up by not sending me the March refund as per the Letter from *** ******* (Owner of ******* ******). They instead  sent my March refund to ******* ******. I hold BRI fully responsible for not sending me my March premium / refund directly to me.  If I do not receive the March premium/refund I will then have to take legal action against BRI/Kyle P******. I've patiently tried to work with BRI on this. I have all the evidence I need to hold BRI responsible by not sending me March's refund as per *** ******* - Owner of ******* ****** letter that was sent to BRI. *** *****

  Business Response

  Date: 10/16/2024

  Please see the below timeline:  ************************** added this member on 12/15/2021 Member Elected 12/17 online 1st payment received 1/1/2022 CN sent 1/5/2022 Member enrolled 1/1/2022 – 3/31/2024  (could not term farther back as funds were remitted to client details below)  We received a total of 28 payments from this member totaling $21,857.58  The member on COBRA for 25 months due to the client retroactively terminating coverage back to end of Feb.  The 26th month was remitted back to the client, and we could not pull those funds back.  Total amount due including March because we cannot refund that month, $21,044.79  The difference in amount paid vs amount due is $812.79 (not including the amount owed by the former employer to the member for March premiums.  After working with the broker on the above details, all plans for this group were dropped 3/31/2024 and refunds were approved for all funds on hand.  The Refunds for this member was approved the week of 5.24.24 and check number ******* $            812.79 mailed out with that’s weeks batch of refunds.  In this scenario, we were unable to refund any premiums paid toward march even though the member had no coverage that month. That issue is directly related to the groups Legal troubles and all accounts being frozen to the Lawsuits.  The following premiums were remitted in the March Remittance: report **** A total of 2238.52 was sent via ACH for that month to the group. This is the total amount due to members that we cannot pull back from the group. The group then received 2 other remittance reports detailing the refunds: April was not remitted as I had asked accounting to stop all transactions with the group due to the knowledge the broker shared with me Mid-April.  May’s Report details the refunds from all Payments received past March: This included the member in this case’s refund.   Please let me know if you need any further detail.

  Customer Answer

  Date: 10/20/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  The attachments provided by BRI are unreadable. I've tried numerous software to open the attachments and unfortunately unsuccessful. Please send attachments that are readable. - I'm still waiting to hear from BRI the date in which I opened BRI Case Number ********? - BRI states that they returned a total of $2238.52 via ACH to ******* ******. ($812.79 of which was my March Premium)? What was the exact date that BRI returned client Premiums back to ******* ******.  I am in the process of filing a Proof of Claim and the information that I have asked for is required 
  
  ****** *****