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Business Profile

Cell Phone Repair

Cellaxs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my **** at Cellaxs Victor, NY to get my screen repaired on 2/27/23. They quoted 200$. When I went back to pick it up they said it also needs a new battery. I waited over an hour so they can continue to fix my ****. When I went to pick up my **** they charged me 258.00 and took my payment and i noticed that the power button didnt work, the home button didnt work and also the screen doesnt work. Also the battery barely holds and when it turns off it takes forever to turn on. I have reached out to the company multiple times and they are rude, they yell over the phone and just dont take accountability for their work. They scam people and unfortunately i fell for their scam. They dont answer their phones or respond to their emails. I did end up recording them when I realized that this may not end in my favor. The person that was working their quickly agreed to his mistakes once he realized what he did were his mistakes. I have the recordings that I am happy to forward.

  • Initial Complaint

    Date:08/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 6th, 2022, my soon to be wife and I, went to Cellaxs location at ******** **** ** ****** **. We went for a service to fix my fiance phone screen. In the time it took them to fix her phone screen, then managed to puncture a hole in the battery and cover it up and not say a word about it and still charged $470 cash and failed to give us a receipt. We found out about the battery and their nice cover up when we took it elsewhere (**********) today August 20th, 2022 for the back of the phone popping off turns out when this tech opened the phone they found a swollen battery that cellaxs punctured and covered up during their repair. We spent $50 for the new battery. These two times were the only times this device was opened up since we bought It brand new in May 2021. We would like a refund of the 470 plus the 50 for the battery.

Cellaxs is NOT a BBB Accredited Business.

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