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Business Profile

Collections Agencies

Bonon Associate LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dental office ******* ****** ******** sent my bill to collection which was fine. The amount was for 221.17 as soon as the collection office contacted me I called and paid the bill promptly it was an oversight on my part. I then received a receipt from the dentist of the paid bill. 2 weeks after I received the same letter from the Bonon Associates Collection office in Henrietta trying to collect on the same bill again. I have left multiple messages on the collection agencies voice mail and have reached out to the dentist office to rectify the situation and no one has attempted to contact me back. The attachment below is the proof the bill was paid to ****** ****** ******.

    Business Response

    Date: 04/12/2023

    Good Morning,

    This debt was paid in full on March 8, 2023. An additional notice was generated by our office in error. When Ms. ******** called and informed us that she received another notice, I advised that she discard it as it was sent in error. I confirmed that her balance was paid in full. This matter has not affected her credit because it was not reported. I assume that she complained to you before she contacted us about the notice that she received in error. This matter has been settled.

    Thank you

Bonon Associate LLC is NOT a BBB Accredited Business.

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