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Business Profile

Commercial Property Management

Realty Performance Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Realty Performance Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Realty Performance Group has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 20,2024
      RPG committed to replacing my front stoop
      This is a replacement
      No they have not tried to resolve the problem as a matter of fact when I call they hang up on me or tell me that Dave Drake the property manager will call me back and he never does.

      Business Response

      Date: 05/15/2025

      I am working on this with my office to figure out what the issue is. 

      Customer Answer

      Date: 05/19/2025

      Hi Schrell

      This complaint is in regards to my front porch stoop. Please see the attached photos. For the last several years I have been trying to get the stoop replaced. On November 5 2024 I spoke with Tamiya an employee of Reality Performance refer to notes sent On Nov 14 2024 I spoke with Liz she told me they were getting bids and then presenting it to the board. Please refer to notes on Nov. 20 2024 I received a note from Chris B stating the porch would be replaced. Refer to notes. When I called reality performance this year April 2025 they told me they didn't know anything about this and hung the phone up on me. Now is this any way to treat a customer of 30 plus years? Pictures and documentation are attached.

      Sandy Fargnoli

       

       

      Business Response

      Date: 06/04/2025

      Called the business and this was relayed:

      The consumer is not our customer.  The HOA decided that they would not be repairing the consumer's stoop.  If they consumer has a problem, they would need to speak with the HOA,

    • Initial Complaint

      Date:01/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2 years ago there was a wind storm and a branch hit my siding and cracked it. someone came out 2 months after to assess and stated that they would fix it. still not fixed. now having issues with water leaking when it rains into my basement. this company never looks at emails or returns phone calls. paying full price of hoa fee in winter when they dont even plow. lawn service is horrible. have to call and email 100 times in order for them to clean gutters that they are supposed to do in the spring and fall. leaf removal is horrible they dont clean up the leaves like they are supposed to they dont even remove leaves from my home and im stuck just doing it myself.

      Business Response

      Date: 01/03/2024

      I have left a message for the Homeowner to call me so we can address their issues and make any repairs that are the responsibility of the HOA.  

    • Initial Complaint

      Date:08/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hoa is horrible they don’t clean gutters, don’t power wash siding, don’t plow individual driveways in winter but collect full amount of money, when siding or roof needs fixed don’t fix. Call millions of times and no one ever comes.

      Business Response

      Date: 09/27/2022

      Please be advised that this is a false complaint against our group.  We work at the direction of the Board of Managers who decides what work get done not our company.  We in many cases would if we could respond and make the repairs however some of the association we manage are not properly funded due to low assessments which the homeowners do not want them to raise.   We can only do what we are directed to do and homeowners need to reach out to the Board. 


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