Complaints

This profile includes complaints for Eli Estate Jewelers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Eli Estate Jewelers

  1492 Monroe Ave Ste 1 Rochester, NY 14618-1407

  
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  Eli Estate Jewelers

  PO Box 115 Seneca Castle, NY 14547-0115

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

     I arrived at the store approx 11:30am. Store was quite busy 4 people there. Owner was waiting on a man who wanted a gold chain - didn't like the selection. I  entered and showed him my chain - had it loose for weight only as it was a gift for my daughter should want to sell it. My other pieces were put on his desk. He took the chain - put it in his pocket- sold it to the man without paying me for it. I continued to sit at his desk for several hours.  I was in shock at his treatment towards me. I eventually had to leave store. No water, no bathroom, no lunch. He made like he was paying me (small amount) but retrieved it from me and I left the store. No money - no jewelry he had taken everything from me, Next day went to police who came to the store with me. Owner showed him an old ledger where he had paid me 2 checks for June & July - no payment for October 26. We left the store. He is very clever. This has been very difficult for me. I am 93 years old. He took advantage of me. I trusted him ever so much.

  Business Response

  Date: 04/25/2025

  The client who made this complaint came into my shop in October with a Brighton Police Officer. Told me I had not treated her fairly when purchasing jewelry from her in two different transactions - One being in late June and the other in early July 2024. She did not aknowlage those two transactions. She stated that I only paid her the sum of (as I remember it) being somewhere in the neighborhood of $1,300. And that at that time I slipped a gold neck chain into my pocket right in front of her. I was able to prove to the Officer and Mrs. ******* that the two checks I wrote out to her totaled approximately $9,000. And that there were no payments or buying of jewelry from Mrs. ******* after those two initial transactions. None in the month of October. The Officer understood my position and the two left. She was not satisfied. I reached out to her Son who lives in Rochester to alert him to the situation. Since then, I have received word from her Insurance Co. who questioned me about the jewelry I purchased because Mrs. ******* put a loss claim in with them. Recently she came back and just simply refuses to believe I had paid her this type of money- Although I have two canceled checks made out to her to prove otherwise. I asked her to nicely leave- And called her Son while she was here. ****** ******* told me to call the Police- Wich I did.. Mrs. ******* left on her own will before the police arrived. I have witness to my dealing with her for I was not alone when I made the 2nd purchase in early July. At 1st I thought that age played a part in her being so confused, but overtime, I have personally come to the conclusion that as gold has risen in value each and every month after our two transaction- That Mrs. ******* seems to feel I have not treated her properly. she has never acknowledged my payment of nearly 9K to her.