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Business Profile

Exercise Programs

UFO Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -I started my membership in December 2021 at the UFO Fitness Center -My trainer was Nick C*** -On April 21st, 2022 I texted Nick to tell him I needed to pause my membership due to sickness. He responded and told me that he will let Sam Cino (Owner) know so they can put the monthly charges on pause. -I texted Nick again because I was still being charged, then I talked to Dan (Manager) about this situation. My membership was never put on pause, I have been charged $279.00/Month from April - August until I finally spoke with Sam Cino (Owner) and he canceled my membership. I requested a refund for the months my membership should have been paused and Sam Cino explained that "He could not issue a refund" They were no help and took $1,116.00 from my account when my membership was supposed to be paused. Their only solution was to give me 1 Month Free (Total of $279.00) 

    Business Response

    Date: 09/29/2022

    Hi *******,  Glad we were able to speak privately and resolve so easily. Sorry for any misunderstanding and wish you the best going forward!  Best regards, Sam Cino Owner/Operator UFO Fitness LLC 

    Customer Answer

    Date: 10/04/2022

    Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  BBB spoke to the customer and the following was relayed: The business did send me a refund for 1/2. I consider the matter resolved.  Regards,  ******* ********* 

UFO Fitness is NOT a BBB Accredited Business.

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