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Business Profile

Freight Forwarding

Unclaimed Freight

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Lisa D.

    Date: 11/20/2022

    I was paying on a mattress in a box through layaway at this store for about a month in a half., the mattress was close to $900 after I finished paying for it my sons went to pick it up for me, the mattress came out the box really flat and once they finally put it on my box frame it fluffed up to be 18 inches however the mattress is lumpy and it feels like I’m sleeping on a slope Very uncomfortable.my back hurts when I awake in the morning. I called the store to speak with the manager John and he said there is nothing they can do without a receipt, I told him I have bank statements that can prove i made the purchase with them He refused those., I asked him doesn’t his store have files on his computer to he said No. I’m stuck with this uncomfortable mattress

  • Ketina H

    Date: 09/22/2022

    We ordered a bedroom set and it was supposed to be delivered on 9/21/22. The delivery drivers were awful and couldn't get the footboard up the stairs. They were given permission by husband to take the item out the box but refused. The drivers took the furniture back. The "manager" Mark wasn't helpful at all.
    We went to the store after the delivery guys took all the furniture back and instructed us to get a smaller bed.
    Mark took off as wec were arriving and sent us inside to talk to John. John was very helpful and apologetic. He made attempts to make a resolution and made the delivery for 9/22/22 after 5pm to accommodate our work schedule.
    Fast forward to 9/22/22 @ 5:30p.m. There was no delivery. I called the store and spoke to the delivery driver PJ. He shared there was no delivery scheduled for today and the earliest time a delivery could be made was 9/26/22. I told him how unacceptable and unprofessional this was and he only offered an apology and stated he was only "regular worker." This is horrible business. We were told the owner is in the 1000 islands and unable to assist at this time due to being on vacation. Just poor service and I wish I could give less than 1 star.

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