Complaints

This profile includes complaints for TGIB Marketing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TGIB Marketing

  1250 Scottsville Rd Ste 3 Rochester, NY 14624-5757

• 

  TGIB Marketing

  P.O. Box 80 North Chili, NY 14514

• 

  TGIB Marketing

  1250 Scottsville Road Rochester, NY 14624

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new replacement golf bag as my old Hot Z bag was getting old and fading. The purchase was through Amazon on 02/13/24. Amazon order number is ************ ********. The product was Hot-Z 5.5 premium 14 way divider cart bag black/gray. The issue is that I noticed a clip on my driver shaft. I thought that I caused it. I then noticed more clips on the driver and also on my 3 wood, 3 hybrid and sand wedge. When I checked the golf bag I found that the rivets holding the snaps for the rain cover were put on at an angle. This caused a sharp edge that was pointing out from the bag. I now need to replace those shafts and grips on 4 clubs.Playing with these clubs someone would disqualify me due to playing with damaged clubs.There is only player that wou;d but he would as I finished 3 behind him in Club Championship Lol.I would suggest that you check your current stock as this is being done during the assembly processPay to replace my shafts and grips Looking on the ******** site, They were all purchased at ******** clubs. It would cost on average $100 to replace the shafts and $15 for the grips as both shafts and grips are special orders. Plus laborCost$400 4 shafts$$60 grips $100 labor$560 total$39.20tax$599.20 totalRock Bottom asked that I return the bag for their inspection. I had to purchase another bags to use as a golf bag is needed to play golf.

  Business Response

  Date: 04/09/2024

  Hello-  I am not sure why this customer contacted the BBB.  As explained to this customer, we will honor the manufactor warranty.  I set him up with a return prepaid label- UPS ******************  Once the bag is returned, it will go through inspection and he will be refunded.  

   

  This was all explained to him.  there is no need for a BBB inquiry.  

   

  The bag has yet to be delivered to us, once it is he will be refunded.  

  Customer Answer

  Date: 04/11/2024

  Good Morning,

  I had sent to **** ****** **** pictures of the damage done to my golf clubs and also pictures of the golf bag with the rivits that caused the damage I also took the bag to 1 Retailer who does deal with Rock Bottom and they agreed that the bag caused the damage but would not put it in writing as they only deal with them as a third party. I took the bag to a local golf store and they also agreed that the damage was caused by the golf bag. I also showed the bag and damage to a local golf course who again agreed that the damage was caused by the bag. I asked for contact info for their legal department but was not given that info. This is a product liability claim not a warranty issue. The bag caused damage to my clubs and I now feel that I should be given the COST of the clubs so I can replace them with clubs that are now available as the shafts that I had special ordered for the clubs are no longer available.. Yes ,I have changed my expectations due to the fact that the shafts are not longer available and replacement is only option. Cost for the 4 clubs would be +$600 with tax. Plus cost of the new replacement bag of $235.00

  Do you feel this is an issue that the Florida/ New York  Attorney General office should be made aware of? 

  Thank You Again for your help.

  John Coyle

   

  Business Response

  Date: 04/14/2024

  We already replied to this.  We provided the customer with a return label to return the item he has a complaint about.  The item was returned and he was fully refunded.  This concludes this case.  He has been fully refunded.  

  Warranties on products cover the product he purchased ONLY. Warranties do not cover his own separate items.   

• Initial Complaint

  Date:02/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After placing an order on the **** ****** site in late November, I received the item in December.On February1st, by email, I contacted **** ****** ****. I sent my order number along with the information that I was seeking a return of an item that had been listed in their on their website as a 90-day return.I received a return email from **** ****** **** that was very short but explained that they had looked into my concern and that their open box policy is only under a 30-day return and that there was nothing they could do about it other than, if I would like I could return it as a used item and receive a store credit.My response to them was that I was asking that they adhere to their ad, where the club I had ordered in the open boxed category listed a 90-day return guarantee. I assured them that the item that I purchased was marked 90 days new open box.Again, I received a return email saying thank you for alerting me, then mentioned several items in the open box category that we're still on the website which were not supposed to be there as they were incorrectly marked as a 90-day performance guarantee. In this email he also mentioned he would be reporting this to his listing team to correct. Again there was no offer made that would improve the return of my item.My response was that the website has very misleading information that I received when I purchased the item. For them to say that they had, by their own admission, mislabeled items in the open box category was not the fault of the customer.This was the company's mistake by mismarking the product, and the customer should not be blamed for their mistake!

  Business Response

  Date: 02/14/2023

  The item the customer ordered does NOT qualify for a used return.  We offer this 90 day pg program as a perk but it ONLY applies to certain item and ALL Open Box iems are restricted.   We very clearly mark all over the website what qualifies and specifically note on the item listing if it is a 90 day pg item.  This item was not.  The customer bought an OPEN BOX item, which is restricted.  It does NOT have on the item page he ordered from that it is a 90 day pg qualifying item.  The customer is trying to abuse our program and that cannot happen.  Our 90 day pg program is very specific so I do not understand where his confusion is.   The terms are clearly detailed here:  *****************************************************  It is also detailed here note it specifically states OPEN BOX are restricted:  **************************************************************************************  We always want our customers happy but he is trying to abuse and bully us into allowing a restricted item that he used for months to be returned and that cannot happen.  **** was very professional and kind in explaining this to him yet he still is going above and beyond to bully us.  The item is not returnable.  He used it and it is not a qualifying 90 day pg item.  As **** nicely explained he can trade it in for a trade in credit but we will not permit a return as he has used this for months and our terms are extremely clear all over the website.   

  Customer Answer

  Date: 02/14/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
  
  Please review the attached screen print from the email thread with this company.  Specifically, the Wed, Feb 1, 2:27 PM (13 days ago), item.  Clearly, they admitted the error on their website as evidenced through this email exchange.  Additionally, from time of purchase to time of complaint, 90 days had not yet expired.  Their guarantees are completely worthless. For this company to accuse me, after many years of ordering from them, as being a bully, they must have recognized their error and are now resorting to name calling.   I sincerely hope that my response will also be maintained on the Better Business Bureau website.  Anyone choosing to deal with this company must be made aware of the accusatory, name calling, immature business response they can expect. 
  
  Regards, 
  
  ******* ********
   

  Customer Answer

  Date: 02/15/2023

  Please find attached the pdf screen print.  I'm also including a copy in **** as well in hopes that one one them reaches you. Thank you for your diligence. ******* ********

• Initial Complaint

  Date:10/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** bag off of ****** for $199 on June 15,2022 after 3 months it has worn away the material at the top of bag. I tried contacting the seller through ****** and no response. I then contacted **** bag which appears to be owned by ********** ****. I asked for refund or replacement. They denied saying had to go through the seller. This same **** bag is now $109 on amazon. When purchasing it says visit *** * ******

  Business Response

  Date: 10/25/2022

  Consumer purchased order via ****** and is trying to return it through us.  We have spoken with the consumer and advised him that he would have to contact the business in which he purchased the item from not us.