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Business Profile

Gutter Contractors

Mr. Gutter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Contractors.

Complaints

This profile includes complaints for Mr. Gutter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mr. Gutter has 2 locations, listed below.

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    • Mr. Gutter

      143 Barrington St Rochester, NY 14607

    • Mr. Gutter

      66 Fisher Rd # 1 Pittsford, NY 14534-9552

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/24/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is to inform others who may need gutters etc....that this company was hired to replace all the gutters & soffit on our house. It was hard to communicate with workers as they didn't speak English. While work was done workers had come to remove & reinstall heat tape. (this was noted on proposal) In back wires were pinched & front didn't replace using clips. In back of house heat tape needed to be fed through down spout. The owner did not show up until work was completed. He was paid in full. After a rain storm I noticed water was not draining and I called him. He came and told me that the workers did not run wires through downspout. He told me that he fixed it and we were all set. We contacted a electrician, he found wires all bunched up & not running through downspout as well as in front clips were missing & wires were frayed - heat tape in back of house is no longer working. Mr. Gutter call the electrician, he was told back of house heat tape no good, front needed to replace clips. I believe that due to my age (85) he took advantage if me.

      Business Response

      Date: 09/06/2022

      Business relayed to BBB:

      I am willing to issue a check for a full refund of the $250.00 to be done with this complaint.  Let BBB know if this is okay and I will send a check out.

      Customer Answer

      Date: 09/20/2022

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      I agree to the refund offer by the business.

        


    Mr. Gutter is NOT a BBB Accredited Business.

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