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Business Profile

Home Health Care

Companion Care Of Rochester, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Health Care.

Complaints

This profile includes complaints for Companion Care Of Rochester, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Companion Care Of Rochester, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/07/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thursday: 1/16/25 to present time.
      Dispute: Neglection. ,
      Blowing me off, Discrimination,
      Manipulation, Ignored, Ghosted, Stood Up,
      NO calls & responses from Racheal D******** ( Supervisor ) especially after she TOLD me to call her back from 1/15/25 in voice message. I called her & left voice message on 1/16/25. I acknowledge her. I did NOT make any request that day just expressing. It is NOT my fault that she misunderstood. It is NOT my fault that she did NOT reach out to me to discuss things more depth. NO response since 1/16/24 but I got a shocking voice message from Racheal on Mon: 2/3/25 stating disenrollment papers been sent out and I can call her to discuss things with her. Disenrollment is on Mon: 2/10/25. Just kicking me to the curb without be a professional to call me and talk. I called her back on Mon: 2/3/25 & Tues: 2/4/25 & Wed: 2/5/25 and I received NOTHING from her. Don’t tell me to call you back both times but you don’t call me back at all or plan to call me back. Don’t follow through & keep your word. This is NOT the first time she has done this . Racheal also BLOCKED or she silenced me on her phone. So, now rejecting. So, showing her true colors. Also, I called Ellen S***** (Supervisor) & left voice messages on Tues: 2/4/25 & Wed: 2/5/24. NOTHING from her either. Both of them are in HIDING from me especially Racheal and does NOT care and just kicking me out without speaking to me before the unexpected decision that she made on Mon: 1/27/25 even though she was the one that did NOT reach out to me or call me in any way since I left my acknowledging voice message to her on Thurs: 1/16/25 in which was wanted me to call her, in which I did. So, from 1/16/25 to 1/27/25, NOTHING from Racheal. 2/3/25 to present time, nothing from her. But hey, it’s all on me & I am the one getting punished and penalized and kicked out by their account without her reaching out to me even thought she told me to call her both times. Sucks!

    Companion Care Of Rochester, Inc. is NOT a BBB Accredited Business.

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