Investigator
Enterprise Security Consulting and Training Inc.About
About This Business
Years in Business: 27
Business Details
- Local BBB:
- BBB of Upstate New York
- BBB File Opened:
- 9/14/2020
- Business Started:
- 5/15/1998
- Business Incorporated:
- 7/30/2020
- Type of Entity:
- Corporation
- Business Management:
- Mr. Owens Shepard, President
Additional Contact Information
- Principal Contacts
- Mr. Owens Shepard, President
- Customer Contacts
- Mr. Owens Shepard, President
- Additional Email Addresses
- Customer Service: Email this Business
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Payment methods
- Cash, Certified Check, Money Order, Credit/Debit Cards
- Refund and Exchange Policy
- REFUND POLICIES
Refunds will be given upon request according to the following procedures:
Eight Hour Training Courses
In the event a student has paid in advance for an eight (8) hour course of instruction and the student is unable to attend the course of instruction, the student is entitled to a 100% refund. If a student with withdraws from any eight (8) hour course of instruction after the start of the first four (4) hours of instruction, the student is entitled to a refund of 50%. If a student withdraws after the start of the second (4) hours of instruction, the student is not entitled to a refund but may, at the discretion of the School Director, receive a credit for the amount paid to be used upon rescheduling the course of instruction.
Sixteen Hour Training Course
In the event a student has paid in advance for a sixteen (16) hour course of instruction and the student is unable to attend the course of instruction, the student is entitled to a 100% refund. If a student withdraws from a sixteen (16) hour course of instruction withdraws after start of the first four (4) hours of instruction the student is entitled to a 75% refund. If a student withdraws after the start of the second four (4) hours of instruction the student is entitled to a 50% refund. If a student withdraws after the start of the third four (4) hours of instruction the student is entitled to a 25% refund. If a student withdraws after the start of the fourth four (4) hours of instruction, the student is not entitled to a refund but may, at the discretion of the School Director, receive a credit for the amount paid to be used upon rescheduling the course of instruction.
*A security guard training school cannot assess any non-refundable fees or deposits.
Process for Obtaining a Refund
A request for refund must be made to the School Director in writing or in person. Once a request for refund has been received, the refund will be processed within five (5) business days in the form of cash, company check or credited back to the credit/debit card used as payment.
Attendance Policy
100% attendance is required to earn a certificate in any course of instruction. If a student is unable to make 100% attendance the student may, at the discretion of the School Director, be allowed to make-up the missed portion(s) of the course of instruction at another time the same course of instruction is being offered.
Complaint Procedure
If a student should have any complaint about Enterprise Security, Consulting and Training, its employees or business practices, the student should seek resolution by contacting the School Director, Owens F. Shepard at 585-484-7745 or by email at [email protected]. The student may also contact the NYS Division of Criminal Justice Services 518-457-2667. - Other Resources
- Department of State-NY-Division of Licensing Services
Albany NY
Phone Number: 518-474-4429
http://www.dos.ny.gov/licensing/
[email protected] - Licensing Services--NYS Dept. of State
84 Holland Avenue
Albany NY 12208
Phone Number: (518) 474-4429
http://www.dos.state.ny.us/licensing - Business Categories
- Investigator, Training Programs, Security Guards
More Resources
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